What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 1124 reviews submitted in the last 12 months

Search Reviews

Showing reviews 28-36 of 5820

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Joanne Jubelier (United States) -
Independent Travel, May 2018

Excellent

Seamless in organization and implementation, well-designed, intelligent.

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Ellen Davis (United States) -
Independent Travel, Apr 2018

Excellent

The service we received was terrific. A complicated itinerary, involving ferries and trains, was impeccably well organized,...

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Emma Taylor (United Kingdom) -
Japan Unmasked, May 2018

Excellent

Service was excellent throughout, from pre-booking through to departure day.

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Denise Welling (Australia) -
Hands On Japan, May 2018

Excellent

it was awesome! Well organised, efficient, warm, knowledgable, fun....

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Ravi Bahl (United Kingdom) -
Independent Travel, May 2018

Excellent

Great service and amazing holiday. Would like to visit the big cities again.

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Janelle Wells (Australia) -
Hands On Japan, May 2018

Excellent

Great service and a fantastic tour

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Helen Rubin (Australia) -
Independent Travel, May 2018

Good

Inside Japan tours was fabulous at responding to emails, queries once we were in Japan. I found...

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David Meddick (United Kingdom) -
Hands On Japan, May 2018

Excellent

Generally and specifically my wife and I were more than satisfied with the service we received both in...

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Keith Tunnicliffe (Australia) -
Independent Travel, May 2018

Excellent

Overall our trip went very smoothly with no problems with transport or accommodation. We thoroughly enjoyed our time...

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