What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 982 reviews submitted in the last 12 months

Search Reviews

Showing reviews 28-36 of 5284

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Natalie Preece (United Kingdom) -
Japan Unmasked, Nov 2017

Excellent

Excellent customer service received. InsideJapan Tours have been brilliant and have thought of everything to make travelling to...

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Susan Brunialti (Australia) -
Private Group Departure, Oct 2017

Good

Amazing once in a lifetime experiences, loved every minute of every opportunity, thank you

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Emer Crothers (United Kingdom) -
Independent Travel, Nov 2017

Excellent

Friendly, efficient and flexible process all round. As always Claire was a mine of information and very...

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Ian Donovan (United Kingdom) -
Japan Enchantment, Oct 2017

Excellent

We were impressed with the care taken and given over my wife's Knees!!!! Thanks

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Amanda Pegman (United Kingdom) -
Japan Unmasked, Nov 2017

Good

see later.....but all pretty good thank you

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Michael Avellar (United States) -
Independent Travel, Nov 2017

Average

The guides were not very good. There was not much pre-planning of our guided days. Ayako in Kyoto...

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Patricia Morrison-hudson (United Kingdom) -
Private Group Departure, Oct 2017

Excellent

Good mix of our specialised pottery requests and normal tourist destinations.

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Christopher Oldfield (United Kingdom) -
HYPERJAPAN's J-Pop & Go! , Nov 2017

Excellent

From start to finish it was excellent service

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Sally Downey (United Kingdom) -
Independent Travel, Nov 2017

Poor

Initial interaction was good but after we paid for the trip we felt your device was very poor....

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