What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 829 reviews submitted in the last 12 months

Search Reviews

Showing reviews 28-36 of 4081

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Bridget Duckworth (United Kingdom) -
Independent Travel, Aug 2016

Excellent

Brilliant. Quick sensible responses to questions. Exceeded our expectations

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Elaine Davie (United Arab Emirates) -
Hidden Japan, Aug 2016

Excellent

It was everything I could have wished for....and then some! From the very first contact with IJT until...

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Nishma Shah (United Kingdom) -
Independent Travel, Aug 2016

Good

Service generally good. However I when I had a concern all I got was sorry no one tried...

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Robert Cornell (United States) -
Golden Route, Aug 2016

Excellent

The service was pretty much perfect from start to finish. Amy Tadehara was a pleasure to work with....

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Ellen Herman (United States) -
Independent Travel, Aug 2016

Excellent

I have never used a tour agent before and was extremely pleased with my service

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Caroline Fraser (United Kingdom) -
Independent Travel, Aug 2016

Good

Overall the trip was great, but there were a number of minor disappointments

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Sudipta Gangopadhyay (United Arab Emirates) -
Classic Japan, Jul 2016

Excellent

Excellent

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Michael Schwartz (United States) -
Independent Travel, Aug 2016

Excellent

We received amazing service!! Everything was extremely organized for us which made our trip run smoothly. At the...

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Claire Oleary (United Kingdom) -
Independent Travel, Aug 2016

Excellent

Great itinerary and super useful information.

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