What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (12 month average rating)
4.85/5 calculated from 95 reviews submitted in the last 12 months
Carey (United Kingdom) -
Independent Travel, Sep 2019
I don't see how the service we received could be improved.
Christopher (United Kingdom) -
Japan Solo, Feb 2020
Excellent throughout both planning and during my trip. Lots of flexibility in the planning and incorporated all...
Steven Keightley -
Independent Travel, Nov 2019
Overall we were very pleased with IJT and our experience in Japan!
Paul (United Kingdom) -
Independent Travel, Oct 2019
The team are brilliant and brought together a great itinerary.
Christopher (United Kingdom) -
Independent Travel, Feb 2020
Provided great support before and during our trip in Japan.
Andrea (United States) -
Independent Travel, Feb 2020
Very responsive, helpful, knowledgeable. Guides in Japan were basically fluent in English but did not always understand us.
Donna Van Ness -
Independent Travel, May 2019
We went to Japan in 2018 (the survey did not offer that year) This was intended to be...
Susan (United Kingdom) -
Independent Travel, Mar 2020
The whole trip was extremely well planned and the excellent detailed information provided made it easy to navigate...
Sandra (Australia) -
Independent Travel, Mar 2020
Very good service and was very informative with any questions we had.