What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 310 reviews submitted in the last 3 years
James (United Kingdom) -
Japan Unmasked, Feb 2023
Great service in terms of flexibility around all the covid disruption - my tour has been in the...
Matthew (United States) -
Japan Solo, Mar 2023
Very good. The organized activities were high quality. The guidance booklet was nearly flawless, and the field group...
Jorge (Chile) -
Independent Travel, Feb 2023
Aside from missing on the samurai experience everything went great Hotels were nicely located and activities were super...
Judy (Australia) -
Independent Travel, Mar 2023
Unparalleled attention to detail. Having travelled 120 countries (lived in 3) I can say without contradiction that...
Samantha (United States) -
Independent Travel, Mar 2023
Grant helped us modify our original trip to take advantage of our time in Japan on short notice
Martin (United Kingdom) -
Winter Highlights, Feb 2023
From booking to tour, everything went smoothly. Communication from Inside Japan staff was consistently excellent. The tour itself...
Mason (United States) -
Independent Travel, Jan 2023
It all was very smooth. The portal is a bit dated. There was so much helpful information on...
Judith (Australia) -
Japan Solo, Feb 2023
Professional support that looked at all aspects of travel from transport, communication, and logistics. Remained in contact once...
Victoria (United States) -
Japan Solo, Feb 2023
Excellent service and thoroughly mapped out. I really appreciated the ease-of-communication. We never felt alone during our trip.