What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3004 reviews submitted in the last 3 years
David (Australia) -
Independent Travel, Jul 2026
When planning the trip, I contacted six travel agents. Three responded and, based on discussions, Kahoru put together...
Amy (Australia) -
Independent Travel, Jul 2026
Very helpful. Clear goal to fit our wishes and tailor the tour to our needs
Anthony -
Independent Travel, May 2026
The accommodation, transfers and guides were all exceptional.
Wendy ( ) -
Japan Unmasked, Jul 2026
The whole experience was fantastic. Katherine was very helpful, answering all of my questions in a timely fashion....
Anilkumar (Seychelles) -
Japan Highlights for Families, Jul 2026
In general, very well organised and well received through out, the only place where we felt could have...
Amy ( ) -
Must-see Japan, Jun 2026
Jenny was incredibly helpful in booking the tour and answering all my detailed questions leading up to the...
Mong-yang (Great Britain (UK)) -
Honshu Hiking, Jun 2026
Everything was perfect . Well organised. Good introduction to Japan.
Cecilia (United States) -
Independent Travel, Jun 2026
I sent this follow-up email to Sarah Markee, who helped us plan our trip: Hi Sarah, We got back...
Jami (United States) -
Independent Travel, Jun 2026
Inside Japan took us to places we never would have tried on our own! The trip was a...
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