What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2355 reviews submitted in the last 3 years
Jenny (United States) -
Independent Travel, May 2025
Overall - responsive good service. Though I am still waiting to hear back about a refund on...
Colin (United Kingdom) -
Japan Unmasked, May 2025
Support in the UK before travelling was good. Local support in Japan during the trip (via email) was...
Kimberly (United States) -
Hidden Japan, Apr 2025
Outstanding experience with Inside Japan and especially Fergal Fox. We had visited Japan once before with intrepid travel...
Benjamin (United Kingdom) -
Independent Travel, May 2025
Overall a big 10 out of 10. The planning stage was really important in helping us tailor the...
Kristy (Australia) -
Independent Travel, May 2025
It was exceptional. From our first contact with Casey to the last, she listened and really understood what...
Bethan (United Kingdom) -
Japan Unmasked, May 2025
Mike was just awesome. He took us to the best places, had everything meticulously planned, and was...
Paul (United Kingdom) -
Independent Travel, Apr 2025
Really happy with the service provided by InsideJapan. We had a really awesome holiday and the kids have...
Darryl (United States) -
Independent Travel, May 2025
Your company and Jenny did a really good job planning out the trip.