What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3004 reviews submitted in the last 3 years
Phillip (Australia) -
Independent Travel, Oct 2026
For first time travelers to Japan, we wanted a well detailed itinerary, it was all that and more!
John (Australia) -
All-In Japan, Oct 2026
The service from Inside Japan was excellent. All went according to plan and our expectations about accommodation, transport...
Richard (New Zealand) -
Classic Japan (2026), Oct 2026
From start to finish communication was excellent
Madeleine (Great Britain (UK)) -
Independent Travel, Sep 2026
Excellent. Wonderful trip . Felt we were given all the info we needed. I wasn’t aware of...
Stephanie (United States) -
Independent Travel, Oct 2026
When we needed to contact Inside Japan Tours through the support email, were told that it might be...
Stephen (Great Britain (UK)) -
Best of Japan, Sep 2026
We received good responses from questions we asked via WhatsApp and email during our trip.
Alamjit (United States) -
Classic Japan (2026), Sep 2026
We had an incredible time, thanks to the detailed planning. Steve was amazing, always on top of the...
Ruth (Great Britain (UK)) -
Classic Japan (2026), Oct 2026
All excellent - more detail provided later.
Jason (United States) -
Must-see Japan, Oct 2026
Everyone involved was very helpful and patient.
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