What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2994 reviews submitted in the last 3 years
Barbara (United States) -
Independent Travel, May 2026
Excellent trip planning with attention to detail, clear instructions, plenty of options for free days, and a focus...
Stephanie (United States) -
Classic Japan (2026), May 2026
Service from Inside Japan was excellent, from arranging an extra ‘rest’ day at the beginning of the tour...
Naomi -
Independent Travel, May 2026
Overall worked well with travel details. Some train delays were unnecessary. Waited twice for an hour when could have...
Jonathan (Great Britain (UK)) -
Independent Travel, May 2026
Very helpful throughout the journey and have already recommended your company to many friends
Hilary (Great Britain (UK)) -
Classic Japan (2026), May 2026
Great planning, clear communication, helpful instructions, fantastic tour leader, amazing itinerary. Really enjoyed the whole experience
Colin (Great Britain (UK)) -
Independent Travel, May 2026
Absolutely terrific experience from start to finish! Ali was a joy to work with and did an amazing...
Gregory -
Best of Japan, May 2026
Excellent service from Inside Japan. The tour was well organised, and a great balance of independent travel and...
Karen (United States) -
Independent Travel, May 2026
The service was extraordinary. It started with quick last minute booking attention. Kassondra factored in every one of...
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