What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 892 reviews submitted in the last 12 months

Search Reviews

Showing reviews 1-9 of 4451

Or go to page: 1 | 2 | 3 | 4 | 5 |
Prev 9 | Next 9

Ellen Harris (United States) -
Best of Japan, Mar 2017

Excellent

Everything worked perfectly. Our one question was immediately answered, and Amy was in touch just to check in....

Read more >

Raquel Boday (United States) -
Independent Travel, Mar 2017

Good

I think there was some disconnect with the lady I worked with based in CO and the agents...

Read more >

Sally Middleton (United Kingdom) -
Independent Travel, Mar 2017

Excellent

personal service, very helpful, good support by email while in japan

Read more >

Sam Mcmillan (United Kingdom) -
Tokaido Trail, Mar 2017

Excellent

Very good loads of fun

Read more >

Margaret Callaghan (Australia) -
Winter Highlights, Feb 2017

Excellent

An extremely well run tour. we saw everything we expected and more. Both our tour leader and consultant...

Read more >

Keith Mcfarlane -
Independent Travel, Mar 2017

Excellent

THe travel arrangements were perfect and the Travel Pass was a great idea and took a lot of...

Read more >

Kathleen Todhunter (United Kingdom) -
Tokaido Trail, Mar 2017

Excellent

Excellent service. Quick response to all queries. Tour guide looked after us as his own

Read more >

Sarah Bastow (United Kingdom) -
Independent Travel, Mar 2017

Excellent

Excellent service. Mark was brilliant at helping us book our trip. We normally book independently so were reluctant...

Read more >

Benjamin Wai (United States) -
Japan Unmasked, Feb 2017

Excellent

Emails were responded to quickly and were very imformative

Read more >