What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2963 reviews submitted in the last 3 years
Suzanne (Great Britain (UK)) -
Must-see Japan, Sep 2026
The service was really impressive - from the outset Mark was very helpful, answering my questions promptly -...
David (United States) -
Independent Travel, Aug 2026
The trip you helped us plan was great, the hotels you recommended were great, the tour guide was...
Rosalie (United Kingdom) -
Independent Travel, Mar 2025
It was very thorough and easy, insidejapan understood our needs and interested very quickly and tailored the perfect...
David (Australia) -
Independent Travel, Aug 2026
We had the greatest time with our custom made tour. After a chat with Ana she made what turned...
Robert (United States) -
Kumano Kodo Three-Night Module (Advanced Hiking), Mar 2026
Joseph knowledge of the area was excellent and he helped us craft a trip involving self guided IJ...
Margaret (United States) -
Japan Unmasked, Aug 2026
Excellent tour and I liked the time for us to explore on our own.
Bernadette (Great Britain (UK)) -
Independent Travel, Aug 2026
I’d done lots of research on Japan but was running out of time to book. Enter Jess from...
Helen (Great Britain (UK)) -
Independent Travel, Aug 2026
Well organised . Good communication - clear and responsive
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