What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 1024 reviews submitted in the last 12 months

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Showing reviews 1-9 of 6905

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Paul (Australia) -
Independent Travel, Jun 2019

Excellent

Apart from the driver collecting us from Narita being late everything else went exactly as planned and was...

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Paul (Australia) -
Independent Travel, Jun 2019

Excellent

Apart from the driver collecting us from Narita being late everything else went exactly as planned and was...

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Stephanie (United States) -
Independent Travel, Jun 2019

Excellent

Our trip to Japan was amazing. It really helped us to plan with the insider's knowledge - we...

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Scott (United States) -
Independent Travel, Jun 2019

Excellent

Great guides and services selected by IJ tours.

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Seng (United Kingdom) -
Independent Travel, May 2019

Excellent

Excellent detailed information, rail connections, pleased with all accommodations and your guides in Tokyo and Kyoto were friendly...

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Eleanor (United Kingdom) -
Independent Travel, Jun 2019

Excellent

Everything was organised perfectly. It meant that we could relax before and on our holiday knowing it had...

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Malcolm (United Kingdom) -
Independent Travel, Feb 2019

Excellent

Excellent, good guides, all very smooth.

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Susan (Australia) -
Independent Travel, May 2019

Excellent

Great service, prompt replies, lots options and staff have great knowledge of Japan. We did a self guided...

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John (United Kingdom) -
Independent Travel, Jun 2019

Excellent

All fine some really nice hoytels

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