What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 972 reviews submitted in the last 12 months

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Helen Porter (New Zealand) -
Independent Travel, Sep 2017

Excellent

Very well organised but still left us able to travel and make decisions independently. I always find that...

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Kim-anh Vo (United States) -
Tokaido Trail, Sep 2017

Excellent

IJT provided an excellent introduction package that served to give us a general overview of our tour, our...

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Jill Evans -
Japan Enchantment, Sep 2017

Excellent

The superb unobtrusive organisation on a daily basis meant that the whole trip was stress-free.The transport and hotel...

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Latosha Barnes (United States) -
Independent Travel, Sep 2017

Excellent

Based on the excellent reviews I had read, I knew when I first contacted Inside Japan that we'd...

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Sylwester Maciej (United Kingdom) -
Independent Travel, Sep 2017

Excellent

It all started in 2010 before the Tsunami, when the team at inside Japan ( Mr Sargent) handled...

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Yasmin Barrass (United Kingdom) -
Independent Travel, Sep 2017

Excellent

Amazing not once left in the dark if my consultant was unavailable someone else would make sure my...

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Robin Brown (United Kingdom) -
Independent Travel, Sep 2017

Excellent

Everything worked perfectly and our experience of Japan was better than ever. You are hard pressed to find...

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Victoria Johns (New Zealand) -
Independent Travel, Sep 2017

Excellent

Very well organised. Excellent hotels and tour guides. Interesting activities.

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Paul Rose -
Hands On Japan, Sep 2017

Excellent

Service pre tour was excellent. Tour itself exceeded expectations with Mark being an exceptional leader.

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