Association of British Travel Agents
As we are members of ABTA, your trip is fully financially protected. So if we were to fail, your trip would go ahead as planned, or you would get the cost of your trip back in full. If need be you will have access to ABTA's support, protection and expertise. We also follow their code of conduct relating to advertising, complaint management and changing trips, meaning we need to give you information about visas, insurance, passports, and any changes to your travel arrangements. If there is an issue, you can turn to ABTA's complaints and arbitration services for help and guidance.
For more information please take a look at their website: http://abta.com/
The Association of Independent Tour Operators
Inside Japan Tours is a member of AITO. Established in 1976, the AITO symbol has become the hallmark of good holidays from specialist tour operators. All AITO companies are fully bonded and governed by AITO's independent dispute settlement service, which means you are in safe hands when you book with us. In being a member we have signed the AITO quality charter which ensures our client's financial security, the accuracy of our brochures and website, the professionalism of our service, and our commitment to sustainable tourism, monitoring standards and good customer relations.
For more details please visit their website: https://www.aito.com/
Association of Bonded Travel Organisers Trust Limited
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for InsideAsia Tours Ltd and in the event of their insolvency, protection is provided for the following:
1. non-flight packages and
2. flight inclusive packages that commence outside of the EU, which are sold to customers outside of the EU.
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made outside the EU are only protected by ABTOT when purchased directly with InsideAsia Tours Ltd.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
You can access the Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/ukdsi/2018/9780111168479/contents
For further details please have a look at their website: http://www.abtot.com/
Air Tour Organisers license
All of the flight-inclusive holidays we organise are financially protected by the ATOL scheme. This means that if we fail before you depart your trip will be fully refunded, or if we fail while you're on your trip they will ensure you complete your holiday and return home.
As soon as you have paid your deposit we will send you your ATOL certificate, please check it to ensure all of the details are correct, and then keep it safe. You will also need to take the certificate with you when you travel.
For further information please take a look at their website: http://www.caa.co.uk/atol-protection/
American Society of Travel Agents
As members of ASTA, we must adhere to their code of ethics. The code ensures we follow their guidelines in relation to the quality and accuracy of information we give to clients, how we deal with clients' money, how we deal with complaints, and the maintenance of professional relationships with all of our suppliers.
Further details are available from their website: http://www.asta.org/
Boulder and Colorado Better Business Bureau
We are members of the BBB, who work to promote ethical relationships between business and the public through self-regulation, education and service excellence. We have been given an A accreditation due to our longevity and because we have never had any complaints against us through the scheme.
If you'd like more information please visit their website: http://www.bbb.org/denver/
Japan Association of Travel Agents
We are members of JATA. This means that we have committed to their goals of improving the quality of services provided to tourists travelling to and from Japan, and helping to develop the travel industry.
For further details please take a look at their website: https://www.jata-net.or.jp/english/
AFTA Travel Accreditation Scheme
Developed by the Australian Federation of Travel Agents (AFTA), the National ATAS Accreditation is a symbol of trust, quality and professionalism in the Travel Industry in Australia. Discerning consumers will actively seek ATAS Accredited agents over others. In an industry where reputation and credibility mean everything, ATAS Accreditation recognises InsideJapan Tours as an industry expert Tour Operator offering full 24/7 native English customer support to our clients during their travels, acting as your personal travel advocate. The ATAS mark provides our valued customers with peace of mind.For more information, please have a look at their website: http://www.afta.com.au/
Council of Australian Tour OperatorsCATO is the Council of Australian Tour Operators, a group of high-quality and carefully vetted travel providers. Through collaboration they command the highest product and service standards in both the travel industry and for the consumer. Being a member menas we have agreed to conduct our business activities in a manner that promotes the ideal of integrity in travel and agree to act in accordance with the principles of the CATO Code of Ethics.For further information please visit their website https://www.cato.travel/