What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2800 reviews submitted in the last 3 years
Alice (United Kingdom) -
Independent Travel, Nov 2025
Everything was well organised, the booklet was super useful!
John (United States) -
Independent Travel, Nov 2025
Service in Japan was excellent. Some hiccups with service from US staff
Nicholas (United Kingdom) -
Independent Travel, Nov 2025
I enjoyed and was impressed with the process of developing the trip with Rachel. Although it took several...
Maureen (United States) -
Independent Travel, Dec 2025
The experience was great from the start - Good communication and thoughtful planning. A well organized trip...
Paul (United States) -
Independent Travel, Nov 2025
Poor communication and awful planning.
Wing Yeung (United Kingdom) -
Independent Travel, Nov 2025
Very friendly and efficient service both in the uk and with the local guide in Japan. Good itinerary...
Tracy (United Kingdom) -
Independent Travel, Dec 2025
Excellent organisation and communications, tailored to the time we had and places we wanted to visit.
Ellena (United Kingdom) -
Best of Japan, Nov 2025
Inside Japan was great. Everything was organised brilliantly and it was helpful all our train tickets were ready...
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