What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 1071 reviews submitted in the last 12 months

Search Reviews

Showing reviews 28-36 of 6356

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Suzanne Wallis (Australia) -
Independent Travel, Nov 2018

Excellent

Excellent service everywhere!

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James Wilson (Australia) -
Kyushu Elements, Nov 2018

Excellent

This was our first experience with InsideJapan, and our first visit to Japan, we couldn't fault their service,...

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Daniel Jones (United States) -
Independent Travel, Oct 2018

Excellent

I had an outline of what I wanted to do and see. Grant fleshed it out and added...

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Alan Yamashiro (United States) -
Golden Route, Oct 2018

Excellent

We were very happy with our itinerary and arrangements.

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Jason Mitty (United Kingdom) -
Golden Route, Oct 2018

Excellent

Great service from initial enquiry to after arriving home

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Ian Lee (United Kingdom) -
Independent Travel, Oct 2018

Excellent

We chose a tour which Ben adapted to our needs and adjusted a few times to give us...

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John Houlston (United Kingdom) -
Independent Travel, Oct 2018

Excellent

Having given our Travel Consultant Matt an outline of our planned itinerary we discussed the schedule and made...

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Susan Longden (United Kingdom) -
World Heritage, Oct 2018

Excellent

Our trip was very well organised and we found inside japan to be very responsive to our needs....

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Fiona Waller (United Kingdom) -
Japan Unmasked, Oct 2018

Average

The information in the brochure and then the info pack was not detailed enough: e.g. shared washing facilities...

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