What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2753 reviews submitted in the last 3 years
Lucinda (United Kingdom) -
Independent Travel, Nov 2025
Excellent services, giving us confidence to travel independently knowing everything was booked and people were on hand if...
Carol (United States) -
Independent Travel, Nov 2025
Everything on my request list was accomodated. A great balance between days with Inside Japan guides and days...
Diana (United Kingdom) -
Independent Travel, Nov 2025
Everything was explained to detail without overloading information on booking and if I had queries. It was easy...
Susan (United Kingdom) -
Independent Travel, Nov 2025
The service was professional and once we had started on our journey, we had a lot of faith...
Ellen (United States) -
Autumn Elegance, Nov 2025
The tour was well organized. There was a good balance between cultural experience, connections to people and...
Cheri (Australia) -
Independent Travel, Oct 2025
Inside Japan did an amazing job of organising and planning our trip to Japan. We just arrived in...
Nicholas (United Kingdom) -
Japan Unmasked, Nov 2025
We found the whole experience really positive and have recommended the company to many people
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