What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2446 reviews submitted in the last 3 years
Catherine (United Kingdom) -
Independent Travel, Jul 2025
From the first contact with Amy, I felt we were listened to and then presented with an itinerary...
John (Canada) -
Independent Travel, Jul 2025
Excellent experience overall. Except for a a minor hiccup, everything either met or exceed our expectations. It...
Marcia (United Kingdom) -
Must-see Japan, Jul 2025
It was fantastic. First time I’ve been on an organised tour and the attention to detail from all...
Melissa (United States) -
Zen & Now Family Holiday, Jul 2025
Kassondra was amazing and managed to roll with all of our requests. She selected the perfect mix...
Maria (United States) -
Independent Travel, Jul 2025
I was very satisfied with the service I received from InsideJapan including by my travel consultant Jenny Pearson...
Tobias (United Kingdom) -
Independent Travel, Jul 2025
Excellent trip. The information package provided was very comprehensive and all the logistics, in terms of accommodation,...
Melinda (United States) -
Independent Travel, Jul 2025
We enjoyed working with Guilia to plan the trip before she left the company. Overall things ran smoothly...
Darla (United Kingdom) -
Independent Travel, Jun 2025
Inside Japan tours was fantastic- starting with our trip planning with Mary to the excellent in country service...