What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2475 reviews submitted in the last 3 years
Greg (Australia) -
Best of Japan, Mar 2025
We cannot speak highly enough about Inside Japan and the way in which they tailored our trip to...
Charisse (Australia) -
Japan Unmasked, Jul 2025
From booking the trip to being on the tour - it was all organised in a professional and...
Barbara (United States) -
Independent Travel, Aug 2025
we travel a lot. mostly in Asia and usually independently but sometimes on small group tours or bespoke...
Amanda (United States) -
Independent Travel, Aug 2025
First, I would like to acknowledge the excellent service experience during the trip through the support email. ...
Season (Canada) -
Independent Travel, Jul 2025
Service was excellent! Karin was great to work with, she listened to everything we were hoping to experience...
Danielle (United Kingdom) -
Independent Travel, Jul 2025
Great service, from planning and booking to contacting us while away with info about tsunami and cancelled trains
Mary (United States) -
Hidden Japan, May 2025
We were very pleased--Fergal our tour leader was great! The booking and travel coordination were excellent.
Annetta (Australia) -
Independent Travel, Jun 2025
Isabella was always prompt with her responses to our queries. She took into consideration our requests when planning...