What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2293 reviews submitted in the last 3 years
Robert (United States) -
Golden Route, May 2025
Overall service was top notch! Everything was planned, organized and so well laid out, all we had to...
Claire (United Kingdom) -
Independent Travel, May 2025
As ever, your agents are super helpful and patient with our back and forth! I also really appreciated...
Denise (Australia) -
Independent Travel, May 2025
The level of detail provided was so professional. We found our way around easily thanks to that...
Martin (United Kingdom) -
Independent Travel, May 2025
Archie listened to what we wanted from the trip, put it together and between us we made changes...
Jasmine (United Kingdom) -
Best of Japan, May 2025
Amazing service, very easy and extremely helpful
Jennifer (United States) -
Independent Travel, May 2025
Bookings of transportation excellent. Easy to follow instructions regarding tours and accommodations. Almost immediate response when contacting support...
Jessica (United States) -
Independent Travel, May 2025
We had a great time in Japan! The tips from our consultant and your guides were incredibly helpful!...
Peter (United States) -
Independent Travel, May 2025
Great service, everything went off as planned and smoothly. You and Hans were a great help and had good...
Philippa (United Kingdom) -
Independent Travel, May 2025
Overall a great experience - I really enjoyed my time and loved how easy traveling around was with...