What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3026 reviews submitted in the last 3 years
Robert (United States) -
Independent Travel, May 2026
Overall, very good. Katherine Barnes was extremely helpful pre-trip, and with a couple of minor exceptions everything was...
Julia (United States) -
A Northern Soul, May 2026
It was a fantastic trip, one of our best trips ever! Michael did a superb job.
Andrew (United States) -
Classic Japan (2026), May 2026
Actually I would rate it very good
Roger (Great Britain (UK)) -
Classic Japan (2026), May 2026
The tour was overall, satisfactory subject to reservations below: 1. The baggage handling was ridiculous. Way to...
Anne (Great Britain (UK)) -
A Northern Soul, May 2026
Emma Mckeag was veey helpful and efficient managing our booking. Our guide Michael Britton was outstanding. His knowledge...
Elizabeth -
Independent Travel, May 2026
I did not work directly with Inside Japan so did not receive any direct support from them. ...
Sarah (United States) -
Hidden Japan, May 2026
The Hidden Japan tour was a well-curated experience that far exceeded our hopes and expectations. The assistance we...
Sandra (Great Britain (UK)) -
Independent Travel, May 2026
Very pleased with the service received - from our initial discussions at the Olympia show through to the...
Natalie (Australia) -
Golden Route, May 2026
Appreciated the prompt response and support before the trip and during
Canada
Inside Japan UK office
Inside Japan US office
Inside Japan Australia office
Inside Japan - Japan office























