Working for InsideJapan

InsideJapan Tours is a dynamic travel company headquartered in Bristol, UK, with sales branches located in Broomfield, Colorado and Brisbane, Australia, and an operations branch based in Nagoya, Japan.

Since launching in 2000, our trips have been built on a genuine passion for travel and adventure. To this day, this is something that’s reflected by each member of our ever-expanding team, all of whom have experienced living, working and travelling in Japan and offer unrivalled advice and support.

Across the globe, our employees share a passion for our destinations, a belief in our brands, and a strong sense of collective values and purpose. We invest heavily in our people – from having a friendly, close-knit working environment with great team spirit, to providing opportunities for personal development, career progression and travel.

Current Vacancies

Travel Consultants (Japan Specialist)

InsideJapan Tours - Brisbane, AU

Inside Travel Group is currently accepting applications for Travel Consultants (Japan Specialist) for our office in Brisbane, Australia, with a view to joining the sales team from September 2022.

As a Travel Consultant with InsideJapan Tours, you'll put your excellent working knowledge of Japan to good use, familiarizing with our range of self-guided adventures and group tours to send your clients on cultural adventures that leave them in awe, from the minute they first get in touch to the moment they land back home. Exceptional communication skills are non-negotiable - you'll need confidence, charisma and the ability to engage in order to be at your best in this role. You’ll also have excellent time management, being able to manage competing tasks and priorities them accordingly to ensure you deliver the very best service to our customers.

Click here for full details of this role.

Think you've got what it takes? If the above role is of interest, please send an up-to-date CV to [email protected].

Applications close: Friday 26th August 2022

Interviews: Ongoing

Start date: September 2022

Please note: We will be recruiting for Japan Specialist Travel Consultants in our UK and US branches towards the end of 2022. If the roles in the Bristol, UK and Broomfield, US branches are of interest to you, please express your interest by sending an up-to-date CV and short cover letter to [email protected]

Senior Travel Consultants (Japan Specialist)

InsideJapan Tours - Brisbane, AU

Inside Travel Group is currently accepting applications for Senior Travel Consultants (Japan Specialist) to join our office in Brisbane, Australia, with a view to joining the sales team from September 2022.

As an experienced Travel Consultant, you’ll use your existing sales experience and expansive destination knowledge to confidently and competently handle a wide range of enquiries. You’ll lead by example, consistently smashing your sales targets and converting enquiries at a high rate with a healthy profit margin, as well as acting as a role-model, mentor and peer support to more junior members of the team. Self-motivated, you will continually reflect on your own performance and personal development to stay ahead of the game.

Click here for full details of this role.

Think you've got what it takes? If the above role is of interest, please send an up-to-date CV to [email protected].

Applications close: Friday 26th August 2022

Interviews: Ongoing

Start date: September 2022

Please note: We will be recruiting for Japan Specialist Travel Consultants in our UK and US branches towards the end of 2022. If the roles in the Bristol, UK and Broomfield, US branches are of interest to you, please express your interest by sending an up-to-date CV and short cover letter to [email protected]

Travel Consultants (Southeast Asia Specialist)

InsideAsia Tours - Brisbane, AU

Inside Travel Group is currently accepting applications for Travel Consultants (Southeast Asia Specialist) for our office in Brisbane, Australia, with a view to joining the sales team from September 2022.

As a Travel Consultant with InsideAsia Tours, you'll put your excellent working knowledge of Southeast Asia to good use, familiarizing with our range of self-guided adventures to send your clients on cultural adventures that leave them in awe, from the minute they first get in touch to the moment they land back home. Exceptional communication skills are non-negotiable - you'll need confidence, charisma and the ability to engage in order to be at your best in this role. You’ll also have excellent time management, being able to manage competing tasks and prioritise them accordingly to ensure you deliver the very best service to our customers.

Click here for full details of this role.

Think you've got what it takes? If the above role is of interest, please send an up-to-date CV to [email protected].

Applications close: Friday 26th August 2022

Interviews: Ongoing

Start date: September 2022

Please note: We will be recruiting for Japan Specialist Travel Consultants in our UK and US branches towards the end of 2022. If the roles in the Bristol, UK and Broomfield, US branches are of interest to you, please express your interest by sending an up-to-date CV and short cover letter to [email protected]

Senior Travel Consultants (Southeast Asia Specialist)

InsideAsia Tours - Brisbane, AU

Inside Travel Group is currently accepting applications for Senior Travel Consultants (Southeast Asia Specialist) to join our office in Brisbane, Australia, with a view to joining the sales team from September 2022.

As an experienced Travel Consultant, you’ll use your existing sales experience and expansive destination knowledge to confidently and competently handle a wide range of enquiries. You’ll lead by example, consistently smashing your sales targets and converting enquiries at a high rate with a healthy profit margin, as well as acting as a role-model, mentor and peer support to more junior members of the team. Self-motivated, you will continually reflect on your own performance and personal development to stay ahead of the game.

Click here for full details of this role.

Think you've got what it takes? If the above role is of interest, please send an up-to-date CV to [email protected].

Applications close: Friday 26th August 2022

Interviews: Ongoing

Start date: September 2022

Please note: We will be recruiting for Japan Specialist Travel Consultants in our UK and US branches towards the end of 2022. If the roles in the Bristol, UK and Broomfield, US branches are of interest to you, please express your interest by sending an up-to-date CV and short cover letter to [email protected]

Travel Experience Specialists

InsideJapan Tours - Nagoya, JP

Inside Travel Group is currently accepting applications for Travel Experience Specialists to join our Customer Experience team at our office in Nagoya, Japan.

Our Travel Experience Specialists own the in-destination customer experience, delivering peace of mind and a service that exceeds expectations to ensure happy customers that recommend and travel with us time and time again. In peak season, you'll be proactively seeking opportunities to improve the clients’ experience, as well as reactively helping to resolve any inbound issues, problems or requests. Off-peak, you'll be actively involved with various projects within the Customer Experience function aimed at implementing systems, service and performance improvements to increase the overall productivity, efficacy and performance of the function, in line with the company vision and goals.

The successful candidate will be a true master of communication and will understand how to use language to their advantage, ensuring a calm and professional approach at every turn. Passionate about helping others, you’ll take a quality improvement approach to everything you do, always looking for ways to turn something from acceptable into outstanding. A high level of emotional intelligence will help you to build rapport quickly and effectively, combining empathy with determination to get the job done.

If you're a bilingual Japanese-English customer service professional who enjoys a fast-paced work environment and is eager to progress your career in travel, we want to hear from you!

Please note: this role involves weekend and public holiday work on a rota basis. Please refer to the job description for more information.

Click here for full details of this role.

To apply, please send an up-to-date CV and cover letter to [email protected]

Applications close: Sunday 21st August 2022

Interviews: w/c Monday 22nd August 2022

Start date: Late September (TBC)

Digital Experience Manager

Inside Travel Group � Bristol, UK

Inside Travel Group is currently accepting applications for a Digital Experience Manager to join our Marketing team based at our head office in Bristol, UK.

We’re on the hunt for a digital whizz to own the optimisation of our websites for traffic, usability and customer experience. We have two award-winning travel brands at very different stages of their digital journey – InsideAsia has a brand-new site which needs nurturing to its full potential, and InsideJapan - an outdated site that needs transforming to meet the future needs of the business.

You will have a strong portfolio of digital improvement projects and demonstrable experience leading on increasing website traffic and conversion rates for revenue generating sites. You will have developed project management approaches in small teams, taking a lead on the strategy, vision and execution of revenue generating websites.

You will also be well versed in customer research techniques and analysis of blended data sources to establish customer needs, existing performance and opportunities. We are not an e-commerce site and so it’s essential you understand the need to use multiple data sources (CRM/ bookings/ web analytics) to build a complete picture. Click here for full details of this role.

If that sounds like your kind of challenge, we’d love to hear from you! Please send an up-to-date CV and cover letter to [email protected].

Applications close: Wednesday 31st August 2022

(Please note - early applications are advised, as the closing deadline might be subject to review).

Interviews: Ongoing

Start date: Negotiable

Business Development Manager

Inside Travel Group � Brisbane, AU

Inside Travel Group is currently accepting applications for a Business Development Manager to join our global Trade Marketing team, representing our InsideAsia and InsideJapan brands in Australia.

As the Business Development Manager (BDM), you’ll leverage relationships with our trade partners to raise awareness and credibility of the InsideJapan and InsideAsia travel brands among Australian travel agents, leading to an increased volume of high-quality trade enquiries and trade sales.

Spending the majority of your time on the road, you’ll be visiting key existing partners and carefully targeted new partners as well as attending trade conferences, networking events and training initiatives throughout NSW, VIC and QLD, with the potential for occasional visits to other states/territories as required by the business.

The ideal candidate will have a strong understanding of the Australian travel industry from a trade sales perspective, with extensive experience in successfully pitching to win new business and the proven ability to maximize brand visibility within the industry.

If you’re an experienced travel trade professional with previous success in a business development capacity, we want to hear from you!

Click here for full details of this role.

To apply, please send an up-to-date CV and cover letter to [email protected]

Applications close: Sunday 28th August 2022

Interviews: w/c Monday 22nd August 2022

Start date: September (negotiable)

Travel Operations Assistant (Booking Delivery Team)

Bristol, UK

Inside Travel Group is now recruiting a Travel Operations Assistant for our global Booking Delivery Team in Bristol. This is an exciting opportunity for an administrator with a good knowledge of travel operations and a passion for providing an excellent support service to our clients.

As members of the Booking Delivery Team, the Travel Operations Assistant will be securing services for our client bookings and generating clients’ final travel documents, ensuring that the final documentation is prepared accurately and using the most up-to-date information.

As a Travel Operations Assistant, you will play a vital role in making sure that all the services are booked appropriately, you will issue transport tickets/vouchers, and also process daily administrative tasks related to sales, such as sending brochures and printing, compiling and sending travel documents to our clients.

For full details of the Travel Operations Assistant (BDT) role please click here

If this role is of interest, please apply now by sending an up-to-date CV and a cover letter giving details of your relevant skills and experience to: [email protected]

Closing date: Wednesday 31st August 2022

Interviews: From Tuesday 30th August 2022

Start date: Mid-September 2022

Travel Operations Specialist (Booking Delivery Team)

Brisbane, AU

Inside Travel Group is on the lookout for a meticulously organised and highly efficient Brisbane-based multi-tasker to join our global Booking Delivery Team. This exciting and varied opportunity is perfect for anyone with strong administrative experience and a well-developed knowledge of Japan/Southeast Asia.

Our Travel Operations Specialists play a vital role in requesting and confirming services for our client bookings, as well as generating our personalised final travel documents for our trips, ensuring our clients and Tour Leaders have all the information they need to make their journeys a success.

Highly organised and super-efficient, your day-to-day work will involve managing reservation queues and our internal reservations inbox, coordinating with Travel Consultants, your Booking Delivery Team colleagues in Japan, the UK and the US, and our valued suppliers to turn our clients' requests into reality. You will also be responsible for generating our clients’ final travel documents, using your strong written language skills and critical eye for detail to create highly professional, personalised travel packs that really bring their trip to life. The ability to communicate clearly and effectively is an absolute must for this role.

We are a collaborative bunch at Inside Travel Group, so from time to time you may also find yourself supporting other functions, be that our Product team in keeping our product inventory and booking processes up to date, or our Sales team in mailing out brochures or packing and sending travel documents.

For full details of the Travel Operations Specialist role, please click here

If this role is of interest, please apply now by sending an up-to-date CV and a cover letter giving details of your relevant skills and experience to: [email protected]

Closing date: Sunday 28th August 2022

Interviews: From Monday 29th August 2022

Start date: September 2022

Register your interest

HR Contact

Contact: Shirley Payne, HR Manager

Email: [email protected]

Telephone: 44 (0)117 370 9750.

InsideJapan Tours has offices in the UK, USA, Australia and Japan. If there are no current vacancies advertised on our website, or none that match your specific skills and experience, please feel free to fill out the application form below to register your interest, as we are always on the lookout for talented people; you can also submit a copy of your up-to-date CV. When a suitable vacancy does become available, we will contact you again, in order for you to make a specific application:

InsideJapan Tours - General Job Application Form

NB. We may process your personal data where necessary for legal, personnel, administrative and management purposes, in order to deal with applications for positions with us (even if unsuccessful). We will not keep your personal data for longer than is necessary for the purposes specified in the IJT HR Data Protection Policy; where it is no longer required, it will be destroyed or erased as appropriate.