Working for InsideJapan

InsideJapan Tours is a dynamic travel company headquartered in Bristol, UK, with sales branches located in Broomfield, Colorado and Brisbane, Australia, and an operations branch based in Nagoya, Japan.

Since launching in 2000, our trips have been built on a genuine passion for travel and adventure. To this day, this is something that’s reflected by each member of our ever-expanding team, all of whom have experienced living, working and travelling in Japan and offer unrivalled advice and support.

Across the globe, our employees share a passion for our destinations, a belief in our brands, and a strong sense of collective values and purpose. We invest heavily in our people – from having a friendly, close-knit working environment with great team spirit, to providing opportunities for personal development, career progression and travel.

Current Vacancies

UK Trade Manager

Inside Travel Group - Bristol, UK

We’re on the hunt for a travel industry expert to join us as our UK Trade Manager and shape the future of our trade approach for our InsideAsia and InsideJapan brands. If you want a role where you can make a huge impact, this is for you.

We’re embarking on a new phase of investor-backed growth and the trade play a crucial part in our success. You’ll bring great commercial acumen, able to take business goals and translate them into your approach for growing business through the trade – whether that’s defining the BDM activity, negotiating with consortia, directing the marketing team or working with sales.

You are a charismatic networker and strong presenter, passionate and knowledgeable about our kind of product. Experience with our destinations is a bonus, but most crucial is the right industry experience and contacts.

We work most closely with independent and independently minded partners and agencies. So, if you know all the players, you’ve been to the events, you’re in the chat groups, you know what agents need and how to grow and nurture great business relationships then we want to talk to you.

Click here for full details of this role.

If the above role is of interest, please send an up-to-date CV to [email protected] and a brief cover letter that answers the following questions:
- Why would you like to work at Inside Travel?
- What makes you great for this role?
- Where in the country are you based?
Applications close: Ongoing

Interviews: Ongoing

Start date: ASAP

Head of Digital

Inside Travel Group - Bristol, UK

As Head of Digital at Inside Travel group, you will be responsible for developing our global digital strategy. The role is at the forefront of our ambitious, investor-backed growth plans to bring sustainable, cultural adventures to the UK, US and Australian markets and transform our marketing into a digital first growth engine. You will build a team and together focus on customer acquisition, customer conversion, customer lifetime value and digital customer experience. You will use every trick in the book across paid, owned and earned media to efficiently drive quality traffic to our websites.

Digital is a broad church, and we recognize that not every digital leader has had the same exposure to every specialism. If you’ve got demonstrable experience driving growth and are excited by what we do, then we want to hear from you.

Click here for full details of this role.

If the above role is of interest, please send an up-to-date CV to [email protected] and a brief cover letter that answers the questions
- What excites you about this role?
- Why would you like to work at Inside Travel Group?
- What’s your track record helping business like ours grow by supercharging their digital?
Applications close: Ongoing

Interviews: Ongoing

Start date: ASAP

Commercial Finance Analyst

Inside Travel Group � Bristol, UK

At Inside Travel Group, we’re seeking a Commercial Finance Analyst for our global HQ in central Bristol, with a view to joining the team from May 2023. If you’re a recently qualified ACCA/CIMA/ACA accountant with commercial experience, wanting a role working closely with the business where you can make a huge impact, then this is for you!

Commercial Finance is a relatively new function at Inside Travel Group with the vision to becoming a real value-adding and business-oriented function, helping the business to drive performance and realise its ambitious, investor-backed growth aspirations through effective business partnering and providing commercial insight. As only the second member of a brand-new team, you will play a key role within an exciting and evolving part of the organisation with plenty of opportunity to influence and make a huge impact.

Reporting into the Commercial Finance Manager, this role is critical as we look to strengthen our core FP&A processes and will play a key part in developing our analytics, data and reporting capabilities. You will also act as Finance Business Partner to the Sales teams providing financial support and challenge for driving key initiatives, supporting decision-making, and improving performance.

Click here for full details of this role.

If the above role is of interest, please send an up-to-date CV and cover letter to [email protected]

Applications close: Ongoing

Interviews: Ongoing

Start date: Early May 2023

HR & Office Administrator

Inside Travel Group - Bristol, UK

Inside Travel Group is currently accepting applications for a HR & Office Administrator to join our Bristol, UK office from January 2023. This is a fantastic opportunity for a junior HR Administrator to take the next step in their career.

As a key member of the POD team, you will use your first-class organizational ability to provide support to the HR Manager. Your excellent personal skills will allow you to build trusting relationships with the UK team we serve, and you will be confident to both use your initiative and work independently as well as working collaboratively on team projects.

You will also work closely with the Office Manager to assist with reception cover and in the smooth running of the office as a whole. Core areas of responsibility will include recruitment/induction, absence management, HRIS administration, reception and general office administration.

To be successful in this role, you’ll need previous experience in an HR role, with proven ability to handle confidential information in a sensitive manner. You’ll also have excellent organisational skills, and will be adept at managing your own time and workload effectively, as well as able to work flexibly and collaboratively across all departments.

Click here for full details of this role, including relevant skills and experience required.

If the above role is of interest, please send an up-to-date CV and cover letter to [email protected].

Applications close: Ongoing

Interviews: Ongoing

Start date: Spring 2023

Travel Experience Specialist (Customer Support)

Inside Travel Group - Bristol

Inside Travel Group is currently accepting applications for a Travel Experience Specialist for our Bristol office, with a view to joining the team in February 2023.

Your role as a Travel Experience Specialist is twofold: proactively seeking opportunities to improve clients’ experience, as well as reactively helping to resolve any inbound issues, problems or requests.

The Customer Experience team plays an important role in monitoring the day-to-day travel environment, surveying everything from air and rail services through to weather events and public health risks, to keep our travelers abreast of any potential issues that might arise.

No two days are the same for our Customer Experience team. There will be lots of itinerary-related questions, assistance for any missed transfers and requests for extra guides or experiences, as well as assisting with more serious incidents such as lost items or illness and injury, too. This is a real plate spinning role, overseeing our customer support phone line, inbox and TESS (our customer support ticketing system) to calmly, effectively, and efficiently find solutions. In the world of travel, things don’t always go to plan - you are the port in a storm, using your resilience and determination to turn things around so our customers can carry on with their day.

Click here for full details of this role.

Think you've got what it takes? If the above role is of interest, please send an up-to-date resume and cover letter to [email protected].

Applications close: Ongoing

Interviews: Ongoing

Start date: Late March 2023

Talent Acquisition Manager

Inside Travel Group - Bristol, UK

Inside Travel Group is currently accepting applications for a Talent Acquisition Manager for our office in Bristol, UK.

The Talent Acquisition Manager works hand-in-hand with our global leaders to recruit the finest talent to drive forward the Inside Travel operation. You will understand the needs of the business functions and collaborate with the global leadership and local HR teams to design and implement the most effective recruitment strategies to source, identify, screen, and hire candidates in each of our markets. Once our new recruits have joined us, you’ll work with the global POD team to manage a robust retention strategy, including delivering an onboarding experience that’s in keeping with the ITG employer brand.

Click here for full details of this role.

Think you've got what it takes? If the above role is of interest, please send an up-to-date CV and cover letter to [email protected].

Applications close: Ongoing

Interviews: Ongoing

Start date: March/ April 2023

Travel Consultants � register your interest

Inside Travel Group - Global

We regularly recruit for Travel Consultants to join our sales teams in our UK, US and AUS branches and will be looking to find fantastic candidates for various start dates throughout 2023. If you would be interested in a role as a Japan, South Korea or Southeast Asia Specialist, please express your interest by sending an up-to-date CV and short cover letter to [email protected].

Register your interest

HR Contact

Contact: Shirley Payne, HR Manager

Email: [email protected]

Telephone: 44 (0)117 370 9750.

InsideJapan Tours has offices in the UK, USA, Australia and Japan. If there are no current vacancies advertised on our website, or none that match your specific skills and experience, please feel free to fill out the application form below to register your interest, as we are always on the lookout for talented people; you can also submit a copy of your up-to-date CV. When a suitable vacancy does become available, we will contact you again, in order for you to make a specific application:

InsideJapan Tours - General Job Application Form

NB. We may process your personal data where necessary for legal, personnel, administrative and management purposes, in order to deal with applications for positions with us (even if unsuccessful). We will not keep your personal data for longer than is necessary for the purposes specified in the IJT HR Data Protection Policy; where it is no longer required, it will be destroyed or erased as appropriate.