Jobs at InsideJapan Tours

Passionate about Japan? Want to share your love of Japan with people from around the world? A job with InsideJapan Tours could be just what you are looking for.

Ever since we began life in 2000, InsideJapan Tours has been built on a genuine passion for travel and adventure, and this continues to be reflected in the love and curiosity for Japan that is shared by each member of our ever-expanding team.

Today, InsideJapan Tours has four offices across the world. Our main headquarters is located in Bristol, UK, where the past couple of years have seen our numbers swell to 55 members (and still growing!).

Our Japan office is based in the centre of Nagoya and is the operational hub of InsideJapan Tours, which includes our customer support help desk. From just four full-time staff we now have 20 dedicated team members, whose hard work and attention to detail ensure that our clients have a stress-free time during their stay in Japan.

Our home in the USA is Boulder, Colorado. This is our base for US sales and operations. Our staff members currently number 27 and we continue to grow at a fast rate!

Finally, our newest office opened in August 2016 down under in Brisbane, Australia. With four founding members we look forward to seeing this branch go from strength to strength.

If you have a genuine love of Japan, experience of living and working in Japan and speak Japanese to at least a good conversational standard, then we would love to hear from you. We are always on the look-out for tour leaders and high-calibre office staff. We are a young and enthusiastic team and work very hard to make InsideJapan Tours successful. We also offer a friendly, close-knit working environment with a great team spirit as well as wide-ranging opportunities for career development.

If you have a passion for Japan, love to deliver excellent customer service and want to become an integral part of the team then we would love to hear from you.

  • InsideJapan Tours Vacancies

    If you'd like to know more about working at Inside Japan Tours, please feel free to apply to any of our roles below or contact us directly with an up-to-date CV and a summary of your skills, experience and why you feel you'd be a suitable addition to our team.

  • Current Vacancies

    HR Contact

    Contact:       Shirley Payne, HR Manager  

    Email:          [email protected]

    Telephone:   44 (0)117 370 9750.

    InsideAsia Tours has offices in the UK, USA, Australia and Japan. If there are no current vacancies advertised on our website, or none that match your specific skills and experience, please feel free to fill out the application form below to register your interest, as we are always on the lookout for talented people; you can also submit a copy of your up-to-date CV. When a suitable vacancy does become available, we will contact you again, in order for you to make a specific application:

    InsideAsia Tours - General Job Application Form

  • Customer Support Manager

    At our offices in Nagoya, Japan

    We are seeking a senior level manager to provide leadership, management and training to the Customer Support team so that they can provide the best possible service to our customers. You will be responsible for ensuring that Customer Support is given in line with our values and is positive, friendly and helpful.

    You will need to work effectively with the other managers in the Japan branches and with the sales management team to ensure that communication between customer support, customers, operations staff, sales support and travel consultants is smooth and effective.

    You have responsibility for ensuring adequate customer support resource is in place during the different seasons and for recruitment, training and on-going staff development of the Customer Support team. You will also be measuring and reporting Customer Support results and trends to other managers and the board in an effective and useful way and using gathered statistics to improve Customer Support and our product. And, you are a point of escalation for challenging customer support situations.

    As a member of the management team, you will be expected to show a good example, to contribute to the management team in Japan, engage in constructive discussion of issues and then to support decisions made and support other managers in doing their jobs.

    For full details of the Customer Support Manager role, please click here

    If this role is of interest, please apply now by sending an up-to-date CV and comprehensive cover letter showing how your skills and experience match the job description, to: [email protected] 

    For this role, the following dates apply:

    Closing date:  Friday 14th September 
    Interviews:     Ongoing
    Start date:      To be negotiated

  • Customer Support Assistant / Senior Assistant

    At our offices in Nagoya, Japan

    We are seeking a Customer Support Assistant or Senior Assistant to work within our Customer Support team. 
     
    The Customer Support assistant's primary purpose is to assist our customers whilst they are travelling in Japan to have the best possible trip by providing great customer service. You will be answering customer questions, helping with requests and working with customers and our operations and sales teams to solve any problems that come up. The aim is to go beyond customer expectations and ensure happy customers who want to recommend us and travel with us again. 
    You will be answering our customer support telephone line and email along with the rest of the customer support team to provide support for customers making tailor-made trips to us. There will be lots of itinerary questions, assistance for any missed transfers, requests for extra guides and experiences and assistance for incidents such as illness of injury. You will be responsible for helping to implement company policies and ensuring the best possible outcome of any customer support issues for the customers and the company. 
    For full details of the Customer Support Assistant / Senior Assistant role, please click here
     
    If this role is of interest, please apply now by sending an up-to-date CV and comprehensive cover letter showing how your skills and experience match the job description, to: [email protected]  
     
    For this role, the following dates apply:
     
    Closing date:  Friday 31st August 
    Interviews:     From Monday 3rd September 2018
    Start date:      To be negotiated

  • NB. We may process your personal data where necessary for legal, personnel, administrative and management purposes, in order to deal with applications for positions with us (even if unsuccessful). We will not keep your personal data for longer than is necessary for the purposes specified in the IAT HR Data    Protection Policy; where it is no longer required, it will be destroyed or erased as appropriate.