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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2883 reviews submitted in the last 3 years
Helen (Great Britain (UK)) - Best of Japan, Mar 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Travel consultant stayed in regular contact and adjusted the tour to suit us. Everything went according to plan.
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2. Consultant name and satisfaction rating:
Slight delay in responding when trying to rearrange flights due to Iran situation but was understandable given the circumstances. But generally very prompt responses and good advice provided
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
Excellent. Green Tomato faultless, all train journeys wrnt to clockwork
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6. Please comment on any professional guiding included in your package?
All pleasant and knowledgeable. Helpful and friendly.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
Excellent communication from the start, comprehensive service, good literature provided, faultless organisation.
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