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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2877 reviews submitted in the last 3 years
David (Australia) - Golden Route, Mar 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Everything was seamless. Any adjustments that we asked for were done without hesitation and in a professional manner. As first time visitors to Japan our experience was wonderful.
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2. Consultant name and satisfaction rating:
Sora was amazing. Any questions or adjustments were done immediately and we were given ideas and suggestions for our trip which we locked in for our holiday.
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
Excellent and easy to use
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6. Please comment on any professional guiding included in your package?
Both our guides were wonderful. Bill in Tokyo was so helpful and accommodating. Our Kyoto and Osaka guides were also fantastic.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
Very professional and every aspect of our holiday was arranged.
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