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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2884 reviews submitted in the last 3 years
Ruth (Australia) - Independent Travel, Mar 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
At very short notice, Andrew spoke with us, listened and delivered an eight day package that was perfect to what we wanted. We felt so listened to and involved.
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2. Consultant name and satisfaction rating:
Approachable and targeted what we wanted
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
Wonderful to have train travel all booked.We went further one day than our local train tickets were booked for and sorted out extra 4 at the destination - include this info so other travellers don't feel locked in.
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6. Please comment on any professional guiding included in your package?
Sally , our guide for Savoring,Sweets and Sake .... what a total gem. We had so much fun and with the icream parlour closed we walked, in glorious sunshinre, up to the temple. Just beautiful.We would NEVER have tackled the Fish market by ourselves and this was one of our trip highlights. Not for vegatarians of travellers that do not want to embrace sushi for breakfast Maybe jus be very clear about this. WE loved it.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
Both trips I have started to self organise and then felt overwhelmed .... I really like your service
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