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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2847 reviews submitted in the last 3 years
Elaine (United States) - Traditional Japan, Mar 2025
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1. How would you describe your overall level of satisfaction with us as your tour operator?
We were very pleased.
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2. Consultant name and satisfaction rating:
We feel we got very helpful advice.
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
We appreciated that AJT took care of this as part of the package.
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6. Please comment on any professional guiding included in your package?
Aki Watanabi in Kyoto was our favorite. The other guides were very good, but Aki seemed to take a personal interest in us and we really enjoyed not only her guiding but also her company.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
AJT was able to navigate the language and cultural barriers for us so we could optimize our time in Japan and have experiences there that we otherwise would either not have known about or wouldn't have had the connections to get.
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