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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2836 reviews submitted in the last 3 years
Nigel (Great Britain (UK)) - Independent Travel, Feb 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
The professional Service that we received from all parties both in the UK and In Japan was outstanding and we couldn't be more happy with the content and delivery of the service
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2. Consultant name and satisfaction rating:
All communication with Sarah was very professionally and speedily handled both in the UK and while we were in Japan we felt very comfortable at all times
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
Excellent. The train system was very enjoyable to negotiate once we had mastered it All other ground transport went without hitch
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6. Please comment on any professional guiding included in your package?
All were excellent we learned so much about the history and the culture that we had a truly three dimensional experience driven primarily by the structure of the trip and the personnel involved on the ground
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
I could not imagine a better tour on all levels It perfectly suited my requests and needs
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