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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2832 reviews submitted in the last 3 years
Peter (Great Britain (UK)) - Independent Travel, Feb 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Very well organised and planned. Excellent guides in Tokyo and Kyoto (all three). Very speedy response from Joshua when we requested a change of hotel in Chiba.
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2. Consultant name and satisfaction rating:
Very helpful. Very friendly. Prepared to answer any questions.
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
Business class on flights - excellent (JAL). Taxis excellent. Shinkansen - very helpful having booked seats. (Not always easy to find the right platform).
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6. Please comment on any professional guiding included in your package?
Nick in Tokyo, Akie in Kyoto, Junko in Geisha Quarter. All were excellent guides, very helpful, informative, and adaptable.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Maybe
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9. Would you travel again with InsideJapan Tours?
Yes
Unlikely we would travel that far again, because of our age.
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