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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2881 reviews submitted in the last 3 years
Judith Channer (United Kingdom) - Independent Travel, Nov 2015
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Perfect organisation, everything worked to plan
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2. Consultant name and satisfaction rating:
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
Accommodation in Kiso Fukushima and Yudanaka needed updating, though both were extremely helpful
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5. Please give us your comments on the transport included in your package.
Train system as expected worked like clockwork All tickets provided and timetables were correct
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6. Please comment on any professional guiding included in your package?
Simie in Kyoto was good but Michiyo in Tokyo was even better, very knowledgeable, very helpful and flexible
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Maybe
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9. Would you travel again with InsideJapan Tours?
Yes
Unlikely to visit again as there are so many other destinations but would have no hesitation in using the company again
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