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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2881 reviews submitted in the last 3 years
Elizabeth (Great Britain (UK)) - Must-see Japan, Mar 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Had a great experience with inside Japan tours
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2. Tour Leader name and satisfaction rating
Shingo was great , so organised and helpful
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3. Consultant name and satisfaction rating:
Emma was fabulous, would highly recommend
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
All accommodations were ideal , absolutely loved the ryokan in hakone
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6. Please give us your comments on the transport included in your package.
Excellent
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7. Please tell us your thoughts on the meals included during your tour.
Meals seemed good , unfortunately I’m too fussy and didn’t like Japanese food very much .
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
No
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10. Would you travel again with InsideJapan Tours?
No Answer Given
I feel I have seen the main sights on our whistle stop tour that I wanted to see .
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