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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2843 reviews submitted in the last 3 years
Michele (United States) - Hidden Japan, Mar 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Well planned to have a variety of experiences not only out of the way locations but many aspects Japanese culture ancient and modern.
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2. Tour Leader name and satisfaction rating
Hanan is a gem and made the trip so much easier and pleasant. She has an incredible knowledge of Japan history and culture, looks after everyone with such concerns for our wellbeing and enjoyment, she went way beyond her job description to enhance our satisfaction, with great attention to details and all with a smile. If we return to Japan we would for sure request her as our guide.
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3. Consultant name and satisfaction rating:
Chris was the one who recommended Hidden Japan and guided us for our add-on in Tokyo.
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
as above some were great some subpar
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6. Please give us your comments on the transport included in your package.
We love Hanan flexibility in taking taxis if needed the little bus was uncomfortable for some people with seats are very tight for long legs using trains, trams, was a way to feel like we were having a full experience but may be emphasize to pack lightly in your recommendations!
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7. Please tell us your thoughts on the meals included during your tour.
Definitely part of the experience, loved that some were included and others gave you a chance to explore or get some western food ..like salads ( other than at breakfast)
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Yes
The trip was well planned in interesting out of the way locations, good support, when my knee acted up the first day in Tokyo, the team was right there to find solutions to help me and put me in contact with Hanan who was reassuring and the reason I didn’t cancel the trip right there an amulet from the temple and anti inflammatory helped me enjoy the trip fully !
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