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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2829 reviews submitted in the last 3 years
Natalie (Great Britain (UK)) - Japan Unmasked, Feb 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Very responsive to all my inquiries.
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2. Tour Leader name and satisfaction rating
Excellent performance, faultless. Perfect guide who clearly loved and understood the culture and country.
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3. Consultant name and satisfaction rating:
Very responsive and polite.
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
The first temple stay fell a bit below. Inside room and very limited bathroom facilities.
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6. Please give us your comments on the transport included in your package.
All excellent largely due to the detailed knowledge of the guide who made sure we had no stress at all about transfers etc.
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7. Please tell us your thoughts on the meals included during your tour.
The meals were excellent arranged, we really appreciated the pre ordering, do e with intent and enhanced the who group experience. Kinga catered for everyone in terms of experience and comfort.
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Maybe
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10. Would you travel again with InsideJapan Tours?
Yes
Excellent guide really exceeded our expectations. It was our first group holiday and the bar has been set almost impossibly high by Kinga. Fully curated experience especially for our first visit which meant we were able to make the most of our time.
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