Australia
Canada
USA
What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2884 reviews submitted in the last 3 years
Michael (Australia) - Japan Unmasked, May 2025
-
1. How would you describe your overall level of satisfaction with us as your tour operator?
Fabulous itinerary with great points of interest visited in the time we had. Lodgings and hotel accommodations were in the best locations
-
2. Tour Leader name and satisfaction rating
Our tour leader Mitch was informing and a wonderful human being His love and passion for his country was truly inspiring. Would definitely look to see what yours he was taking if travelling back to Japan
-
3. Consultant name and satisfaction rating:
Excellent communication
-
4. How would you rate your package in terms of value for money?
No Answer Given
-
5. How would you rate the accommodation against your expectations?
No Answer Given
-
6. Please give us your comments on the transport included in your package.
No Answer Given
-
7. Please tell us your thoughts on the meals included during your tour.
No Answer Given
-
8. How do you rate the usefulness and standard of information in the Info-Pack?
No Answer Given
-
9. Would you consider travelling to Japan again?
No Answer Given
-
10. Would you travel again with InsideJapan Tours?
No Answer Given
Hi Michael,
Thanks a bunch for your kind words – we’re grateful to hear you had such a great time in Japan!
We are stoaked to hear that your small group tour was enjoyable and your guide left you with a super memorable experience. We'll be sure to forward your feedback to him and try our best to make sure he's available for you on your next trip to Japan.
Great to hear the itinerary and accommodation hit the spot too. We always aim to pick top locations and experiences that give our travellers the best taste of Japan in the time they’ve got, so it’s awesome to know it worked for you.
Thanks for travelling with us and we hope to send you on another cultural adventure in the future.
Kind regards,
Ben
Sales Team Leader (AU Branch)
Inside Japan UK office
Inside Japan US office
Inside Japan Australia office
Inside Japan - Japan office
