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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2349 reviews submitted in the last 3 years
Stephen (United Kingdom) - All-In Japan, Mar 2023
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Very good introduction to Japan and wonderful hotel room at Fuji View at end of trip.
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2. Tour Leader name and satisfaction rating
Very helpful and friendly. As Jeff was Japanes/U.S this probably helped in explaining cultural differences to us.
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3. Consultant name and satisfaction rating:
Ben was very helpful in organising additional days and dealing with postponements due to Covid.
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4. How would you rate your package in terms of value for money?
Good
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5. How would you rate the accommodation against your expectations?
Although good location, we were not keen on Royal Park Shiodome.
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6. Please give us your comments on the transport included in your package.
Well organised
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7. Please tell us your thoughts on the meals included during your tour.
Interesting diversity. However, we would have preferred a couple of high end restaurants and sampled quality Japanese steak, even if we had to pay more.
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Maybe
If we return, we might consider cruise, as we're generally not keen on living out of suitcases. However, luggage transfer system was very good.
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