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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2884 reviews submitted in the last 3 years
Jennifer (United States) - Must-see Japan, Jul 2025
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Everything was well organized and both the travel consultant and tour leader were very helpful whenever there was a question. They went above and beyond.
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2. Tour Leader name and satisfaction rating
Our tour guide Kinga was a super star and was very helpful and flexible. She paid close attention to the group's mood and energy levels and gave us options on activities when she sensed we had different desires, requests, or were getting tired/too hot.
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3. Consultant name and satisfaction rating:
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
The hotel breakfasts were always really good at each hotel!
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6. Please give us your comments on the transport included in your package.
It was a lifesaver having the ride service to and from the airport.
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7. Please tell us your thoughts on the meals included during your tour.
Met my expectations. I think it was well done.
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Maybe
It depends who goes with me or if I'm by myself. If I have my kid or my Mother with me I would likely want to join another tour again. But if it is just me traveling alone or me with my husband, I think we would manage on our own without a tour group.
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