What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 1315 reviews submitted in the last 3 years
Nita (United States) -
Best of Japan, Mar 2024
Allison was very sweet and our ground organization such as train tickets, Spica card , mobile wifi and...
George (United Kingdom) -
Mountains & Culture Family Activity Holiday, Mar 2024
We booked a self-guided family holiday through InsideJapan and our experience from start to finish has been excellent....
Leanne (Australia) -
HYPERJAPAN's J-Pop & Go! , Mar 2024
Fantastic service from InsideJapan Tours and we had the best time on the HyperJapan J-Pop Tour whilst in...
Janet (Australia) -
Hidden Japan, Apr 2024
From the start Sora was efficient, answered all my queries, suggested places and tours. The...
Chris (United Kingdom) -
Independent Travel, Apr 2024
The organisation was brilliant! I am a wheelchair user and the needs of my family and I were...
Seth (United States) -
All-In Japan, Apr 2024
There was a slight hiccup with the transition of coverage between Halley and Karin, but both were very...
Jennifer (United Kingdom) -
Independent Travel, Mar 2024
Everything went smoothly to plan and the one time I contacted your Japan office I got a speedy...
Jennifer (Australia) -
Independent Travel, Mar 2024
From the beginning, Sora was very quick and attentive with her advice, arrangements or replies to questions.