What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 1265 reviews submitted in the last 3 years
Jillian (United States) -
Independent Travel, Mar 2024
Julie was wonderful. Very attentive. She understood my concerns and made adjustments accordingly.
Rachael (United Kingdom) -
Spring Elegance, Mar 2024
It was a fantastic tour - a trip of a lifetime and something I will never forget. ...
James (United Kingdom) -
Independent Travel, Mar 2024
Brilliantly organised and we got great insight on how to plan our holiday from the Inside Japan team
Alison (United Kingdom) -
Japan Solo, Mar 2024
You made everything very easy with the guide which gave us great suggestions of what to do as...
Bridget (United Kingdom) -
Independent Travel, Feb 2024
Excellent service from the first moment of starting to put together a holiday from sketchy ideas to the...
Joy (United Kingdom) -
Independent Travel, Mar 2024
Excellent service and support in planning the trip and then whilst we were in Japan. Although well-travelled, we...
Michael (United Kingdom) -
Independent Travel, Mar 2024
The organisation when in Japan was faultless. Tickets were in the right place at the right time. Car's...
Douglas (United Kingdom) -
Tokaido Trail, Mar 2024
Service from both the travel consultant and the tour leader were excellent. The tour itself was quite brisk...