What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2326 reviews submitted in the last 3 years
Tita (Australia) -
Independent Travel, Feb 2025
Good itinerary recommendations catering to our preference. Very thorough information provided throughout the whole process.
Christa (Australia) -
Independent Travel, Feb 2025
the attention to detail is fantastic. easy to follow booklet giving us all the information on the travel...
Jo-anne (Australia) -
Independent Travel, Jan 2025
In general Inside Japan provided very good service with reasonable turnaround time for questions. It would have been...
Sharon (United Kingdom) -
Independent Travel, Feb 2025
Excellent experience esp with the accommodation and travel logistics. Very smooth overall!
Andrew (Australia) -
Independent Travel, Dec 2024
A wonderful itinerary and the team were very responsive to any questions, especially during our trip (when one...
Melina (United States) -
Independent Travel, Jan 2025
The company was very responsive and efficient, and I appreciate your willingness to rearrange and rebook my trip...
Alice (United Kingdom) -
Independent Travel, Feb 2025
Amazing service, detailed instructions through-out the trip and reactive to any questions or issues. Very friendly on the...