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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3045 reviews submitted in the last 3 years
Marian (Great Britain (UK)) - Independent Travel, Oct 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
The service from InsideJapan was great, both in terms of the planning and in terms of the assistance offered during our travel when we needed it, when the team went above and beyond to help sort out our issue retrieving items from Japan Rail.
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2. Consultant name and satisfaction rating:
Emma communicated promptly and the itinerary she proposed responded well to our areas of interest. The information pack was excellent and the overall pace of the holiday worked well.
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
It was all explained very clearly - even some of the more complex transfers (one required 3 trains, a cable car and a bus) were easy to navigate with the information provided. The team also made a last minute change and booked us a taxi so that we didn't have to miss breakfast at our Ryokan.
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6. Please comment on any professional guiding included in your package?
Our Tokyo guide (Meg) was really excellent.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Maybe
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9. Would you travel again with InsideJapan Tours?
Yes
I would have complete confidence that InsideJapan would organise an itinerary that responded to our preferences and that their organisation would be excellent. We also appreciated having the back up of the customer support during our trip.
Inside Japan UK office
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