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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3025 reviews submitted in the last 3 years
Jacob (Great Britain (UK)) - Independent Travel, May 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
InsideJapan were instrumental in making sure our trip went off without a hitch. We were too overwhelmed with where to stay and booking transportation, so having the knowledge and expertise from InsideJapan was invaluable. As vegans, we were unsure how easy it was to get breakfast at a Japanese hotel, but InsideJapan booked us some amazing stays with incredible breakfast options. We had such peace of mind knowing the train tickets and flights were booked at times we said we wanted to travel at, perfectly fitting into our schedule. Our bespoke info-pack was incredibly handy, with QR codes taking us to downloadable destination guides, and specific information on services such as luggage forwarding and how to use our IC card. We really can’t thank InsideJapan enough, especially Lily! We ended up visiting Tokyo, Hakone, Kyoto and Hiroshima and had the most incredible time at each location, seeing all the culture and sights they had to offer. We also went at the perfect time of year as we had no rain and beautiful weather for the whole two weeks. Every single restaurant we went to had the most superb food, we felt incredibly spoiled! Japan is such a beautiful country where we’ve barely scratched the surface even though we ended up walking 100 miles over the course of our trip!
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2. Consultant name and satisfaction rating:
Lily was very knowledgable, professional and friendly when we were talking to her over the phone and via email. She answered any questions we had (which we had many!) in plenty of detail and we could relax knowing she was on the case planning our fantastic holiday, taking in our preferences and ensuring we would be looked after when we were overwhelmed in knowing where to go and what to do.
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3. How would you rate your package in terms of value for money?
No Answer Given
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
No Answer Given
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6. Please comment on any professional guiding included in your package?
No Answer Given
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7. How do you rate the usefulness and standard of information in the Info-Pack?
No Answer Given
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8. Would you consider travelling to Japan again?
No Answer Given
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9. Would you travel again with InsideJapan Tours?
No Answer Given
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