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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3002 reviews submitted in the last 3 years
Joanne (Great Britain (UK)) - Best of Japan, May 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
The information and support available was outstanding
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2. Consultant name and satisfaction rating:
Ali made regular contact and responded quickly to questions and queries throughout from booking to departure
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
Excellent times and pre booking of trains and car for with our guide
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6. Please comment on any professional guiding included in your package?
Guide in Tokyo was fabulous, very thorough and showed us things off the beaten track. The guide in Kyoto wasn’t as good as she had planned to take us to two places we had visited ourselves. May have been useful to have a rough outline of options to what the guide would take us as it made the day in Kyoto more difficult and the guide struggled to be change her plan
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
There was alot to see and inside Japan gave a very through organised easy to follow self guided trip. I feel there is more to see in Japan so would go back
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