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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2948 reviews submitted in the last 3 years
Myra - Independent Travel, Apr 2026
(Booked through an agent)
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1. How would you describe your overall level of satisfaction with us as your tour operator?
We had a nice trip . Don’t think anyone really looked closely at our itinerary Felt it was a formula and maybe it should be looked at a bit
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2. How would you rate your package in terms of value for money?
Average
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3. How would you rate the accommodation against your expectations?
No Answer Given
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4. Please give us your comments on the transport included in your package.
Very good all public jspan
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5. Please comment on any professional guiding included in your package?
Tokyo good, Kyoto very good , ksnawaza very good , Hiroshima just ok and very important u farmed it out eve at kanazwa And im mad to pay and waste my time there
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6. How do you rate the usefulness and standard of information in the Info-Pack?
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7. Would you consider travelling to Japan again?
Yes
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8. Would you travel again with InsideJapan Tours?
No
You clearly overcharged me for so much A phone thing , breakfast at the end we r leaving at 540 am Not looking in between
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