What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 1317 reviews submitted in the last 3 years
Leslie Clapp (United States) - Okinawa Island Hopping, Feb 2018
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1. How would you describe your overall level of satisfaction with us as your tour operator?
We have never received such detailed information from a travel company prior to a trip- ever! Everything was spelled out and we didn't have to wonder or worry about any details or connections. Our experience in the islands was just what we wanted!
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2. Consultant name and satisfaction rating:
Alice was most helpful on all accounts. She was prompt in getting back if I had questions and always had answers. She made sure our trip went smoothly and let us know if anything in the itinerary changed in plenty of time so it was never an issue.
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
There was one accommodation that was fine except they had a sewer issue...The sewage vents were backed up or something that made the room smell horrible for part of the day!! Coral Garden Kerama Terrace on Tokashikijima. It wasn't that big a deal for us but it might be an issue for other clients!
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5. Please give us your comments on the transport included in your package.
Everything was fine. Always on time!
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6. Please comment on any professional guiding included in your package?
We had a hiking/kayaking guide on Iriomote and he was super! He cooked us a delicious lunch and everything!
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Maybe
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9. Would you travel again with InsideJapan Tours?
Yes
I would recommend your company to anyone traveling to Japan without a doubt!