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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2478 reviews submitted in the last 3 years
Kimberly (United States) - Independent Travel, Nov 2023
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1. How would you describe your overall level of satisfaction with us as your tour operator?
We spoke with multiple travel companies before finding IJT/Lexi Swenson. All other companies wanted to sell us package tours, most often in groups, we are not those kind of travelers. Thankfully we found Lexi who created a bespoke individual travel journey for us that met all of our requirements. We covered 13 cities in 26 days without a hitch. Lexi was always positive and accommodating and designed the perfect experience for us.
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2. Consultant name and satisfaction rating:
We fell in love with Japan, Lexi deserves a lot of the credit for making that happen, as do the operators you work with in Japan.
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
Favorites: Okunoyu Ryokan, Benesse House, Machiya Residence Umenoki-An, Iori Takayama Disliked: Kagetsu Matsumoto Hotel (it was unclean and in disrepair)
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5. Please give us your comments on the transport included in your package.
Everything was fine
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6. Please comment on any professional guiding included in your package?
All of the guides were great
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
The customer service, trip design, overall coordination of events, and the packets of information provided are all reasons we would contract with IJT in the future.
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