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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3025 reviews submitted in the last 3 years
Ivy (United States) - Majestic Japan, May 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Jenny was invaluable while planning our trip. Kinga is unsurpassed as a guide.
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2. Tour Leader name and satisfaction rating
Kinga was informed, organized, knowledgeable, patient, always available, and all around great - she is such an asset for you company.
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3. Consultant name and satisfaction rating:
Jenny was available, knowledgeable and lovely.
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
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6. Please give us your comments on the transport included in your package.
Flawless
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7. Please tell us your thoughts on the meals included during your tour.
see previous comment about kaiseki Shuba shuba was delicious and fun - the family that owned the restaurant were very warm and welcoming the okonomiyaki was delicious and it was enjoyable to watch the women cook the pancakes for us the “sayonara” dinner was fabulous
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Maybe
Would need to look at IJT options before booking.
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