Australia
Canada
USA
What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3012 reviews submitted in the last 3 years
Christy (United States) - All-In Japan, May 2026
-
1. How would you describe your overall level of satisfaction with us as your tour operator?
Overall, very good.
-
2. Tour Leader name and satisfaction rating
Fun, organized, “managed” the group well. We single travelers had a problem with our rooms in Kyoto. Carlo listened to us, handled the issue quickly and gave us information from the company as to how the problem would be resolved.
-
3. Consultant name and satisfaction rating:
Not available several times. Had to speak with someone else.
-
4. How would you rate your package in terms of value for money?
Good
-
5. How would you rate the accommodation against your expectations?
-
6. Please give us your comments on the transport included in your package.
The buses, shuttles, taxis were great and the trains, excellent.
-
7. Please tell us your thoughts on the meals included during your tour.
Overall ok. I was disappointed in our banquet dinner in Awara Onsen. A couple of the lunches were just ok. The buffets at the hotels were average.
-
8. How do you rate the usefulness and standard of information in the Info-Pack?
-
9. Would you consider travelling to Japan again?
Maybe
-
10. Would you travel again with InsideJapan Tours?
No Answer Given
Inside Japan UK office
Inside Japan US office
Inside Japan Australia office
Inside Japan - Japan office
