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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3002 reviews submitted in the last 3 years
Donald (Australia) - Hidden Japan, May 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Fantastic tour lead very well by David. The variety of interesting places and meals was great.
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2. Tour Leader name and satisfaction rating
Very switched on tour needs and logistics. Helpful on language and explaining the history, importance of different sites.
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3. Consultant name and satisfaction rating:
Followed up on questions and details.
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4. How would you rate your package in terms of value for money?
Good
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5. How would you rate the accommodation against your expectations?
Good places well located. Buddhist retreat and ryohkan stays were great.
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6. Please give us your comments on the transport included in your package.
Very good, use of cabs was very easy. David handled all travel and timetables with no problems.
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7. Please tell us your thoughts on the meals included during your tour.
Great food and variety on all occasions. David helped in explaining the different types of foods in the meals.
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Yes
Interesting tours, well organised and supportive details.
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