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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2988 reviews submitted in the last 3 years
Clare (Great Britain (UK)) - Japan Unmasked, May 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Absolutely excellent…
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2. Tour Leader name and satisfaction rating
Outstanding! I’ve been on many guide led trips with different companies and Camille was the best guide I’ve ever encountered. One very good guide I had two years ago had won the Wanderlust annual Award for the best guide of the year. In my view Camille was better and you should seriously think about nominating her. Hugely knowledgeable, the patience of a saint, able to put what we were seeing and experiencing into such descriptive language- I could go on…
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3. Consultant name and satisfaction rating:
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
In The first ryokan the mattresses were very thin.
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6. Please give us your comments on the transport included in your package.
Excellent
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7. Please tell us your thoughts on the meals included during your tour.
I’m a vegetarian but eat fish. Camille always made sure I had something delicious to eat, but when we were eating on our own this proved harder- I should have done more research!
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Yes
The information provided was perhaps a little dated. Eg, I took 250£ of yen, but could have done with a lot less. I recall it says you might want to take your own toiletries but I thought those provided were fine.
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