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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2479 reviews submitted in the last 3 years
Heather Perrott - Japan Unmasked, Sep 2011
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Everything was very efficiently organised and we felt that we were offered a great opportunity to experience the uniqueness of Japan that we wouldn't have had if we had just been on a large coach tour. It was excellent to be in a small group and always be able to ask the tour leader about any aspect of Japanese life and culture, and receive a reasoned, intelligent and objective answer. Although the tour was quite demanding (chopsticks at breakfast!; a very different life-style; always on the go) I felt elated that it had been a real adventure.
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2. Tour Leader name and satisfaction rating
He was superb! I cannot find fault with Liam in any way. He was very knowledgeable about Japan, always on hand to look after us and find us good places to eat. He was very good at relating to all members of the group, made sure we got the most out of our experience, and never lost his cool.
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3. Consultant name and satisfaction rating:
I spoke to many different people on the phone regarding details of the booking, and they were all very helpful. I did have to chase up about the air tickets, though.
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4. How would you rate your package in terms of value for money?
No Answer Given
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5. How would you rate the accommodation against your expectations?
No Answer Given
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6. Please give us your comments on the transport included in your package.
No Answer Given
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7. Please tell us your thoughts on the meals included during your tour.
No Answer Given
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8. How do you rate the usefulness and standard of information in the Info-Pack?
No Answer Given
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9. Would you consider travelling to Japan again?
No Answer Given
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10. Would you travel again with InsideJapan Tours?
No Answer Given
We feel this personal touch is an essential part of the InsideJapan group tour experience. Each of our tour leaders has something different to offer making all of our tours unique and individual. Japan Unmasked is quite a quick paced tour and includes some great destinations. It is also one of our most popular tours as it offers exceptional value. I hope you got a real feel for the all the places you visited.
Sorry you had to chase up your flight tickets. Flights are normally issued 3-4 weeks before departure and there can sometimes be an overlap between when we send out the final travel documents and when we send out the flight e-tickets. I will ensure that we make sure customers are better informed in future.
We look forward to welcoming you on one of our small group tours or planning a bespoke holiday to Japan for you in the future.
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