What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2407 reviews submitted in the last 3 years
Stephanie Erickson (United States) -
Independent Travel, Nov 2015
We loved our tailored trip, it was just perfect for the budget, our interests, and the level of...
Rachael Drayton (United Kingdom) -
Independent Travel, Mar 2016
Great service. Very attentive and flexible.
Nicola Clarke (United Kingdom) -
Independent Travel, Dec 2015
Very knowledgeable, felt like nothing was too much trouble. Loved the on-the-ground service, being able to contact the...
Brian Ketter (United States) -
Independent Travel, Feb 2016
It was very helpful to have a personalized tour, but with all the benefits of InsideJapan's past experience.
Leah Caffrey (United Kingdom) -
Independent Travel, Mar 2016
Helpful guides, high quality hotels in good locations, excellent communication with Lily, who remained helpful throughout the entire...
Denise Raybould (Australia) -
Independent Travel, Jan 2016
Great service and information.
Gillian Webb (United Kingdom) -
HYPERJAPAN's J-Pop & Go! , Feb 2016
I was very pleased with all the information provided before and during my trip.
Christine Nicholas (Australia) -
Japan Unmasked, Feb 2016
Efficient, everything ran smoothly