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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2974 reviews submitted in the last 3 years
Robert (United States) - Independent Travel, Sep 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Everything was incredibly smooth and we enjoyed our time at each stop along our journey. Misc Notes / Highlights / Knits: - We really enjoyed Osaka. This was surprising to us as a lot of friends said that if they had to cut one of the major cities, this would be the part of the trip that they would cut. I think that the reason we enjoyed it so much is that it was after our stops in Takayama and Kyoto where our friends were coming from Tokyo to Osaka before going to Kyoto. I think that by doing it in a reverse order, it isn't Shinjuku to Osaka where it feels like back to back big city zones. We really enjoyed both spots and the order of the trip that we had and this is just an observation. - Looking back we would have flipped our Tokyo stays and for the first leg of the trip stay in Shinjuku and the second half of the trip stay at Asakusa. This is relatively minor, just with the Sumo at the end in Asakusa, the shopping for kitchen supplies at Kappobashi we brought back to the states and that it is just a little quieter than Shinjuku it would have felt like a easy to the finish line rather than one last hurrah with the hustle and bustle of Shinjuku. We enjoyed both and just a minor observation.
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2. Consultant name and satisfaction rating:
- Was accommodating, prompt and made the planning process extremely easy for first timers.
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3. How would you rate your package in terms of value for money?
No Answer Given
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
No Answer Given
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6. Please comment on any professional guiding included in your package?
No Answer Given
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7. How do you rate the usefulness and standard of information in the Info-Pack?
No Answer Given
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8. Would you consider travelling to Japan again?
No Answer Given
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9. Would you travel again with InsideJapan Tours?
No Answer Given
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