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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2968 reviews submitted in the last 3 years
Jeremy (United States) - Independent Travel, Aug 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Great planning, hotels and hotel locations, easy to follow the travel guide and great recommendations for guided and self guided tours.
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2. Consultant name and satisfaction rating:
Sierra planned the trip we wanted to go on, very interactive process, and a great listener.
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
great drivers and easy to find. For the bullet trains, book the directs vs the trains that stops at all of the stations.
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6. Please comment on any professional guiding included in your package?
all of the guided tours were well done, small groups, and very knowledgeable, would book those again.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Maybe
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9. Would you travel again with InsideJapan Tours?
No
we've gotten around the city and not sure if we would go to the same place or different place. Plus it was much easier to get around that we were anticipating.
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