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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2970 reviews submitted in the last 3 years
Rachel (Great Britain (UK)) - Independent Travel, Jul 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Great service from start to finish, used the help from the team in Japan which was brilliant they went above and beyond expectations.
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2. Consultant name and satisfaction rating:
Always came back swiftly with answers to questions, and I changed what we wanted a few times and that was not a problem
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
Great, it took a lot of stress away
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6. Please comment on any professional guiding included in your package?
N/A
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
It felt like we had experts on hand whenever we needed it, which took any worry away.
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