Australia
Canada
USA
What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2987 reviews submitted in the last 3 years
Philip (Great Britain (UK)) - Independent Travel, Jul 2026
-
1. How would you describe your overall level of satisfaction with us as your tour operator?
I have emailed a detailed and illustrated essay to Inside Travel which I hope will be interesting. You are welcome to publish it in its entirety or parts of it. The service we received was exemplary.
-
2. Consultant name and satisfaction rating:
Lucie was brilliant.
-
3. How would you rate your package in terms of value for money?
Good
-
4. How would you rate the accommodation against your expectations?
No Answer Given
-
5. Please give us your comments on the transport included in your package.
Excellent! And the Suica cards were so useful!
-
6. Please comment on any professional guiding included in your package?
Only one guided tour was arranged which we missed because our flights were cancelled at the last minute
-
7. How do you rate the usefulness and standard of information in the Info-Pack?
-
8. Would you consider travelling to Japan again?
Yes
-
9. Would you travel again with InsideJapan Tours?
Maybe
Being totally uninformed about Japan we used your services. Now that we have been there, the original apprehension has gone so we would confident in arranging our own travel. Nevertheless, having everything on a plate arranged by Inside Travel was superb so that's why I said maybe!
Inside Japan UK office
Inside Japan US office
Inside Japan Australia office
Inside Japan - Japan office
