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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3005 reviews submitted in the last 3 years
Claire (Great Britain (UK)) - Best of Japan, Jul 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Everything ran smoothly, we knew we had back up if required, we didn't need any.
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2. Consultant name and satisfaction rating:
Archie was brilliant from start to end.
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
Trains were excellent, also buses.
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6. Please comment on any professional guiding included in your package?
Nick was fab in Tokyo and Harry fab in Kyoto really helped us understand the culture and defiantly made a difference to our experience.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
We would want to travel more off the beaten track and see some different areas.
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