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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3049 reviews submitted in the last 3 years
Louise (Great Britain (UK)) - Japan Unmasked, Oct 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Always easy to communicate with. Ali was great, prompt responses and never made me feel like I was asking daft questions. In Japan we had a minor setback when my son was taken to hospital. The tour group had to move on without us. The communication we received in order to move to the next destination and meet up with our group again was excellent.
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2. Tour Leader name and satisfaction rating
Nathan was great, we got on really well with him. He was organised, knew exactly where we were meant to be at the right time, we never felt rushed. He had definitely done his homework- we know we were only his second tour, but we felt he knew the tour well. He was entertaining and looked after all members of the group.
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3. Consultant name and satisfaction rating:
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4. How would you rate your package in terms of value for money?
Good
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5. How would you rate the accommodation against your expectations?
All in great locations. More space than expected. The breakfasts were all excellent. Only negatives I have mentioned before were the beds for my son in 2 of the accommodations
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6. Please give us your comments on the transport included in your package.
fantastic
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7. Please tell us your thoughts on the meals included during your tour.
excellent!
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Yes
we fell in love with the country and the people…and the toilets!
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