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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2993 reviews submitted in the last 3 years
Alison (Great Britain (UK)) - Hidden Japan, Oct 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
It wasn't always easy to call the specific tour advisor, but colleagues where helpful. I was sure their advice was tailored to my age profile,for example, when seeking advice about booking connecting flights in Hong Kong. In effect as 50 minute change over was clearly a risk and turned out to be impossible. It was booked independently.
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2. Tour Leader name and satisfaction rating
Exceptional.
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3. Consultant name and satisfaction rating:
Availablity
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4. How would you rate your package in terms of value for money?
Good
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5. How would you rate the accommodation against your expectations?
I had hoped for more authentic Japanese accommodation but appreciate that may have dropped the quality and access to western style breakfasts.
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6. Please give us your comments on the transport included in your package.
All good and well organised by our tour leader Camille.
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7. Please tell us your thoughts on the meals included during your tour.
Excellent. Camille introduced us to various types of 'street food'.
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Yes
Organisational support, small group tours.
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