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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2982 reviews submitted in the last 3 years
Andrew (Great Britain (UK)) - Classic Japan (2026), Sep 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
We found dealing with Inside Japan during the booking process easy. Sarah was very helpful. The tour itself closely matched our expectations in most cases
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2. Tour Leader name and satisfaction rating
Steve was pleasant and easy to spend time with. He was well informed and organised. He was very helpful when we had a problem. He also had a sense of humour and we felt the whole group gelled well
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3. Consultant name and satisfaction rating:
Prompt and clear response to any queries. Adding extras such as additional hotel nights, wi-fi device, flights etc were dealt with very efficiently
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4. How would you rate your package in terms of value for money?
Good
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5. How would you rate the accommodation against your expectations?
Our toilet facility at Hakone was really smelly and I'm sure we could have complained and requested a move but it hardly seemed worth it for 2 nights. Of all the accommodation, we felt that the facilities at Hakone were a bit tired, although the food there was excellent
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6. Please give us your comments on the transport included in your package.
We enjoyed the various methods of transport - far better than travelling by coach from place to place. Hauling the luggage was a bore though. Advice to pack lightly is fine but more difficult when the weather was very variable
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7. Please tell us your thoughts on the meals included during your tour.
On the first and last nights, out tour guide ordered the food in advance and did very well, with lots of variety. The two dinners in Hakone were very good. The formal meal in Kyoto was interesting, but they forgot to serve the rice until we were almost finished. Unfortunately this formal Japanese meal was repeated in Takayama only two nights later which was too soon - would have been better to have separated these two. The two buffet style dinners at the Hirayu Onsen were very good with lots of variety. No real option for western breakfast was offered at Takayama on either morning, so we did feel we paid for breakfast twice, as we had to purchase an alternative
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Yes
Booking was easy. The standard of hotels was good in the main, as was the food. Really appreciated our first few nights in Tokyo being in a quiet part of town. Somewhere like the Shinjuko Prince Hotel would have been quite overwhelming had we gone there first. Really liked our tour guide.
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