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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2970 reviews submitted in the last 3 years
Mary (United States) - Classic Japan (2026), Sep 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Excellent experience. We saw many levels of Japanese society from urban to rural to mountain. We went to very large cities to small hamlets and were exposed to modern day life as well as ancient Japanese culture.
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2. Tour Leader name and satisfaction rating
Steve went out of his way to make sure our tour went flawlessly. We never missed a train or other transportation.
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3. Consultant name and satisfaction rating:
Without any real complaint here, when we booked, the price for the singles in our group was not accurate. No big deal, but I was surprised. Other than that, she was easy to deal with.
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4. How would you rate your package in terms of value for money?
No Answer Given
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5. How would you rate the accommodation against your expectations?
No Answer Given
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6. Please give us your comments on the transport included in your package.
No Answer Given
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7. Please tell us your thoughts on the meals included during your tour.
No Answer Given
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8. How do you rate the usefulness and standard of information in the Info-Pack?
No Answer Given
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9. Would you consider travelling to Japan again?
No Answer Given
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10. Would you travel again with InsideJapan Tours?
No Answer Given
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