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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2978 reviews submitted in the last 3 years
Caroline (Great Britain (UK)) - Japan Unmasked, Sep 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Booking was easy and my questions were answered quickly.
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2. Tour Leader name and satisfaction rating
Very relaxed attitude.
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3. Consultant name and satisfaction rating:
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4. How would you rate your package in terms of value for money?
Good
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5. How would you rate the accommodation against your expectations?
The hotel rooms were bigger that expected. The traditional Japanese accommodation had shared bathrooms, which was OK, but one had communal showers which none of us were keen on.
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6. Please give us your comments on the transport included in your package.
The public transport adds to the trip. A lot of taxis were used when public transport would have sufficed.
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7. Please tell us your thoughts on the meals included during your tour.
The meals provided were excellent - although the breakfasts were sometimes a bit of a strange selection of food items.
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Yes
This was the second Inside Japan tour I have done. I like the public transport aspect of travel, and that someone else is in charge of where to go when.
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