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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3026 reviews submitted in the last 3 years
Julia (United States) - A Northern Soul, May 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
It was a fantastic trip, one of our best trips ever! Michael did a superb job.
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2. Tour Leader name and satisfaction rating
Michael was amazing. He was able to pivot when necessary. He was concerned about the wellbeing of each member. He let us go to dinner with him and he patiently translated menus and then helped us pay! He has a very positive attitude and is knowledgeable. He made a good trip great!
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3. Consultant name and satisfaction rating:
Jennifer answered all of my questions on a timely basis.
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
Love the onsens.
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6. Please give us your comments on the transport included in your package.
Transport was great. The bus and driver we for four days was amazing.
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7. Please tell us your thoughts on the meals included during your tour.
Loved every one of them.
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Yes
This is our second visit to Japan with Inside Japan and we would definitely use it again.
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