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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3044 reviews submitted in the last 3 years
Betsy (United States) - Independent Travel, Oct 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
We had a great experience using Inside Japan for our recent trip. Our representative, Brittany Wade, did a great job reviewing our interests in order to put together a trip that met our needs and hit into things that we wanted to see and do. I give her high kudos for her level of service. Once we were in Japan, we had a few questions and connected with the local support. Their response was very timely and helpful. I am a very seasoned traveler on my own and with others. My husband is just getting used to international travel. We agreed that this is the best trip we have taken. Many thanks!
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2. Consultant name and satisfaction rating:
Brittany did a great job of putting together an agenda that met our needs and targeted in on our interests. We made some activity changes and hotel changes at the last minute. Brittany was glad to help us with those things.
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
The transport went without a hitch. All of the vehicles were clean and very high level, except the transport in Hakone. We didn't have a problem with this. But, the taxi was just not as luxurious as the other vehicles that transported us. Then drivers were all friendly and helpful, albeit most of them didn't have much English.
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6. Please comment on any professional guiding included in your package?
We had several guides. They were all excellent. We specifically enjoyed our guide, Junto, in the Gion area of Kyoto Ilana, our Sake tour guide Kaiko, our half-day guide in Osaka and Tomaku, our half-day guide in Kyoto. Not only were they very knowledgeable about their areas of expertise, but they were also interesting people in their own right. We really enjoyed getting to know all of them.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
I usually do my own travel planning. This was such a breath of fresh air to have anchor activities included that I didn't have to plan and organize. We also appreciated having a few days on our own and the helpful information of things to do on those days. The transports were incredibly helpful and welcome. They really made the trip stress free.
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