What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2385 reviews submitted in the last 3 years
Sian (United Kingdom) -
Independent Travel, Mar 2025
We had an amazing trip and can't wait to go back. Having all out travel plans organised for...
Darius (United States) -
Independent Travel, May 2025
Very professional. Really listened to what we hoped to do. So helpful, esp when we hit some snags...
Darius (United States) -
Independent Travel, May 2025
Very professional. Really listened to what we hoped to do. So helpful, esp when we hit some snags...
Kenneth (Australia) -
Independent Travel, May 2025
Every conceivable question was answered in the pre travel documentation and the pre and post trip service was...
Jennifer (United Kingdom) -
Independent Travel, May 2025
Our 33 day trip was outstanding and the service we received exceptional
Carey (United States) -
Independent Travel, Jun 2025
We enjoyed the accommodations and the different activities.
Karen (United States) -
Independent Travel, May 2025
Courtney was extremely attentive and responsive. I had a couple of small questions once we were in Japan...
Brenda (United States) -
Independent Travel, Jun 2025
Amy was very supportive and thorough in arranging our trip. The in country client support team...
Nicholas (Australia) -
Classic Japan, May 2025
See below re whispers and luggage transfers