What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 1559 reviews submitted in the last 3 years
Martin (United Kingdom) -
Independent Travel, Jun 2024
It was our first trip to Japan, and everything went smoothly. We had an amazing time, and loved...
Richard (United States) -
Independent Travel, Aug 2024
A mildly challenging question for someone who wants to be neither critical nor insipid. Overall, I think the...
Deborah (United Kingdom) -
Independent Travel, Jul 2024
listened to our requests and provided them, everything was clear and straight forward both before and during our...
Nicholas (United Kingdom) -
Traditional Japan, Aug 2024
Very happy with the whole experience
Ali (United Kingdom) -
Independent Travel, Aug 2024
Will was extremely knowledgable and attentive and put together a great itinerary for us. He was always available...
Janet (United Kingdom) -
Independent Travel, Aug 2024
Good itinerary that worked well for us. Excellent servuce when our shinkansen was cancelled on our penultimate day Responsive
Nina (United Kingdom) -
Independent Travel, Jul 2024
The service was superb - our trip went so smoothly and was perfectly pitched and planned.
John (United Kingdom) -
Independent Travel, Aug 2024
The service was brilliant from start to finish and just what first timers like ourselves were looking for....
Kristin (United Kingdom) -
Japan Unmasked, Jul 2024
Fantastic tour Paul was amazing loved all the places we visited