What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2955 reviews submitted in the last 3 years
Julie (Australia) -
Independent Travel, Mar 2026
very useful guides, accommodation was generally conveniently located with easy directions to get there, great having tickets timetables...
Kay (Australia) -
Independent Travel, Apr 2026
Organisation and information provided was excellent. Tour guides provided were above expectations. Spoke very good English, friendly,...
John (Australia) -
Independent Travel, Apr 2026
The whole trip was an excellent experience, that enable us to maximize our enjoyment and understanding of Japan...
William (Great Britain (UK)) -
Independent Travel, Apr 2026
The scheduled arranged by Lucie our contact agent was absolutely perfect with hotel selection and number of days...
Susan (New Zealand) -
Independent Travel, Apr 2026
Ana and the team were excellent incoming up with an itinerary for our 5 days. Every detail was...
Divya (Great Britain (UK)) -
Must-see Japan, Apr 2026
We had numerous queries which were all answered very quickly and efficiently.
Susan (New Zealand) -
Independent Travel, Apr 2026
Ana and the team were excellent incoming up with an itinerary for our 5 days. Every detail was...
Sharon (United States) -
Independent Travel, May 2026
The accommodations were all exactly what we asked for. The experiences were fun and exciting. The preplanned transit...
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