What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 753 reviews submitted in the last 3 years
Todd (United States) -
Independent Travel, Aug 2023
We were very happy with the service and communication we received. All our activities and tours worked out...
Nicola (Australia) -
Independent Travel, Aug 2023
We have travelled self-guided with Inside Japan twice and really enjoy the balance between organised and spontaneous. The...
Victoria (United States) -
Independent Travel, Aug 2023
Amazing service. Everything was communicated very well and all of our trip logistics went smoothly.
Beth (United States) -
Best of Japan, Aug 2023
Our itinerary was very well-organized. The guides that were provided for each stop as well as for the...
Nicola (United Kingdom) -
Independent Travel, Aug 2023
Very good experience especially considering the 3 year delay and the subsequent multiple reschedules to try and fit...
Joann (Australia) -
Independent Travel, Aug 2023
The service was excellent. We had booked this trip 5 years ago as we were going to go...
Carolyn (United States) -
Independent Travel, Aug 2023
Inside Japan provided a wealth of information on Japan and details of the Japanese culture. Jenny, our travel...
Gita (United Kingdom) -
Independent Travel, Aug 2023
Samantha went above and beyond and worked very hard to provide the perfect itinerary to meet our needs...
Suzanne (United Kingdom) -
Independent Travel, Aug 2023
The level of detail on the travel days, the directions to train stations and hotels, was amazing and...