What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 1980 reviews submitted in the last 3 years
Andrew (Australia) -
Independent Travel, Dec 2024
A wonderful itinerary and the team were very responsive to any questions, especially during our trip (when one...
Melina (United States) -
Independent Travel, Jan 2025
The company was very responsive and efficient, and I appreciate your willingness to rearrange and rebook my trip...
Alice (United Kingdom) -
Independent Travel, Feb 2025
Amazing service, detailed instructions through-out the trip and reactive to any questions or issues. Very friendly on the...
Mary (United Kingdom) -
Independent Travel, Nov 2024
Help planning the itinerary, responsive service and support in country
Cynthia (United States) -
Winter Highlights, Feb 2025
Hans Thompson prepared my trip impeccably and the tour guided by Fergal Fox was excellent. I loved the...
Susan (United Kingdom) -
Winter Highlights, Feb 2025
Was very happy with the help I received both before and during the tour.
Amanda (Australia) -
Independent Travel, Jan 2025
Our trip was really well organised, the 2 guides we had in Kyoto and Tokyo were both excellent.
Rebecca (United States) -
Winter Highlights, Jan 2025
Very good service overall, especially when we needed to stay an extra night when our flight was canceled...