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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3035 reviews submitted in the last 3 years
Brian - Independent Travel, Oct 2026
(Booked through an agent)
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Timely arrival of comprehensive info packs much welcomed and which facilitated valuable preparation on our part. Although not hugely tech savvy the inclusion of Wi-Fi pack was most welcome easy to use and simple to return. Provision of all tickets and IC cards along with clear instructions proved invaluable and reassuring given our busy itinerary. Overall standard of accommodation was excellent. The limited access to the hotel breakfast in the sister hotel in Tokyo was disappointing ( perhaps a supplement to pay if necessary). Our travel itinerary to Hiroshima meant 3 hour wait for access to our room at Hilton Hiroshima was unproductive time. (This was the only hotel where this was an issue all other hotels provided immediate access on arrival). Excellent standard of transport. Transfers punctual, professional drivers, impeccable cleanliness. Guides used very good - knowledgeable and engaging. To allay any anxiety much appreciated updates from Inside Japan re unexpected weather events and change in guides. The Hilton Hotel in Hiroshima took a 20,000 yen charge on my wife’s card as security presumably. This was not made clear to us at check in and to date has not been refunded!! If this is common practice for this hotel please include this point in info packs much welcomed.
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2. How would you rate your package in terms of value for money?
Poor
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3. How would you rate the accommodation against your expectations?
No Answer Given
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4. Please give us your comments on the transport included in your package.
Exceeding - vehicles used in providing transfers from and to the airport where of a particularly high standard.
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5. Please comment on any professional guiding included in your package?
All guides used where informative and engaging.Guia who accompanied us on the Evening Gion Walking Tour in Kyoto is worthy of special mention.
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6. How do you rate the usefulness and standard of information in the Info-Pack?
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7. Would you consider travelling to Japan again?
No
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8. Would you travel again with InsideJapan Tours?
Maybe
Lots of other areas of the world to see.
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